Bill Patterson

My Background

Bill Patterson is executive vice president and general manager of CRM Applications at Salesforce, where he leads product innovation, growth and customer success for Sales Cloud, Service Cloud and Salesforce Essentials. Connect with him on Twitter or LinkedIn.

Service

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

Bill Patterson

January 25, 2021

According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Get more info here.

Service Cloud
Customer Service
Future of Work