Top 10 Customer Service Trends for 2024
Discover how to leverage cutting-edge trends like AI-driven support, centralised data, and ethical business practices to revolutionise your customer service in 2024 and beyond.
What Is Good Customer Service: A Detailed Guide
Customer service is any interaction, online or off, that a customer or prospect has with your company. It includes the entire experience, from initial contact to final sale and beyond.
Who’s Responsible for Customer Service? [Hint: It Isn’t Just the Service Team]
Whether customers are browsing your website, or talking to your sales reps, they deserve great service at every touchpoint. Here’s how to make that happen.
How to Turn Connected Customer Service into Your New Sales Driver
Social commerce is revolutionising India’s ecommerce industry. Discover what’s driving this trend and how your brand can use it to boost sales.
70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?
According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Get more info here.
The Biggest Customer Service Trend of 2020? Phone Support
Customers now demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well.
How Emotional Intelligence Increases Customer Loyalty
Customer service reps face “cancel culture” more and more. Use these EQ coaching tips to increase customer loyalty instead.
How to Communicate With Customers During Times of Crisis
Whether it’s a global issue like COVID-19 or a local emergency, businesses must have a crisis communication plan in place for their customers. Here's what you need to include.