Rahul Gupta
Rahul Gupta is a TOGAF-certified Enterprise Architect, leveraging multiple years of diverse experience across the CRM, Data & AI, Contact Centre, and Financial Inclusion domains. As a Digital Transformation Advisor, he specialises in designing future-state architectures that align with organisations’ visions. He defines strategic transformation roadmaps through value-driven consultation to deliver profitable and efficient solutions.
Whether customers are browsing your website, or talking to your sales reps, they deserve great service at every touchpoint. Here’s how to make that happen.
Social commerce is revolutionising India’s ecommerce industry. Discover what’s driving this trend and how your brand can use it to boost sales.
Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.




