Rahul Gupta, Author - Salesforce

My background

Rahul Gupta is a TOGAF-certified Enterprise Architect, leveraging multiple years of diverse experience across the CRM, Data and AI, Contact Centre, and Financial Inclusion domains. As a Digital Transformation Advisor, he specialises in designing future-state architectures that align with organisations’ visions. He defines strategic transformation roadmaps through value-driven consultation to deliver profitable and efficient solutions.

Rahul Gupta's latest articles

Blog

Frictionless Hospitality: Unlocking Better Experiences for Guests and Staff

The future of hospitality demands a seamless experience that combines technology with a human touch, benefiting both guests and employees.

Rahul Gupta

Blog

Who’s Responsible for Customer Service? [Hint: It Isn’t Just the Service Team]

Whether customers are browsing your website, or talking to your sales reps, they deserve great service at every touchpoint. Here’s how to make that happen.