Data Cloud: Turn your data into real-time customer magic with the first real-time CRM platform. Now enable your teams to meet customers right where they are, like never before!
Using AI in small ways in marketing can create a big impact on customer engagement and personalisation. Read on to learn how.
Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.
Chatbots are no longer just a cool, fun addition to your business online. According to Gartner, by 2022, 70% of customer interactions will involve emerging technologies like chatbots.
Hyper-automation is the way to go for startups looking to digitise and scale quickly. Read on to learn how startups can outgrow expectations.
As organisations across India race to adopt AI-based technologies, greater focus must be placed on the ethics of AI.
AI-powered solutions, with their predictive capabilities, can help marketers make the right decisions, in near real-time.
AI in customer servicing is fundamentally transforming the role of service agents. They're evolving from just being troubleshooters to significant contributors to business value with the help of the necessary tools, solutions to engage customers more meaningfully. This is because the agents are equipped with contextual responses and insight-based decision making. Plus they're 24*7 operational.
