AI Agents and Employee Experience

Employee Experience

Workforce of the Agentic EraEmpowering the WorkforceEmpowering the Workforce

As agents take on more routine work, how can humans’ roles grow into something better. We’re looking at how teams are moving past single bots to true human-agent collaboration, and what it takes to lead a workforce built for that shift.

Diagram showing a customer connecting through any channel — including phone, chat, WhatsApp, Slack, Microsoft Teams, ChatGPT, Gemini, and Claude — to a Customer Service Superagent that orchestrates three specialized agents: a Product Recommendation Agent, an Order Management Agent, and a Loyalty Agent.

How to tell when it’s time for multi-agent orchestration.

Pragya Anand •Product Management Director

Kyle Bransky •AI Product Marketing Manager

What Does Best-In-Class Voice AI Design Sound Like?

4 authors
The Mobile Worker Crisis: Solving Turnover and Disconnection in the Field

Sophia Le-Dimitrova •Director, Product Marketing
What Does an AI Harness Have To Do With Growing Business?

Caylin White •Editorial Lead and Growth Manager

Dreamforce sign during conference outside with people walking in California.

From AIforce to Slack CRM — what happened at Dreamforce and how is it making business better?

Brett Grossfeld

A blind man uses assistive technology on his phone to access content.

AI changes how software behaves, but it doesn’t change what people need to trust it. Accessible design is the solution.

Katie Puskarich

Man using laptop computer to ask questions to AI at desk, with chat windows on blue background.

These quick tips help your employee agent take on the big stuff.

Learn how Moody’s Analytics uses Agentforce and Data 360 to help service reps resolve cases faster and turn support into revenue opportunities.

Illustration of a wave of cash, on a green background.

Get in the (cash) flow with these quick tips.

Person standing at the edge of a path, overlooking pieces still being built.

Designers and engineers have spent years specializing in work that AI now does in minutes. It’s time to redefine human value and potential.

Discover how employee-facing AI agents automate tasks and boost productivity. Learn how these internal tools transform HR, IT, and daily workflows.

The old playbook for work is obsolete. I spend my days putting a new one into practice – actively dismantling legacy processes to redesign work for an

AI Research

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Can You Become an Agentic Enterprise? Get a Sneak Peek in The Latest Guide

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Trusted AI

25 Online Business Ideas For All Your Commerce Needs

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The No-Code AI Toolbox For Entrepreneurs: All the AI Tools

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Join us on 11/19 for a live hands-on workshop

Grab your laptop and set-up your AI contact center live in under 60 minutes.

Build your agentic AI skills and future-proof your career

Follow guided skill paths and get hands-on with Trailhead, our free online learning platform.

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Use Employee Agents to Get Work Done

Learn how to use employee agents with this hands-on guide.

Module

Change Management for AI Implementation

Learn strategies and best practices to support organizational change when introducing AI.

Trail

Empower Your Employees with Specialized Agents in Slack

Use Agentforce to build specialized employee agents that can maximize efficiency.

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