Companies that have a direct relationship with consumers understand what shoppers want. This data can influence everything from product decisions to retailer relationships.
To keep customers for as long as possible, account managers must be laser-focused and nurturing. Sales and business coach Marcus Chan shares four account management skills to help you harness both mindsets.
Whether customers are browsing your website, or talking to your sales reps, they deserve great service at every touchpoint. Here’s how to make that happen.
Invest in AI-based Field Service Management solutions to ensure high agent productivity and customer delight.
Businesses can address customer concerns about AI in business with ethical data collection practices and responsible use of AI in business.
The role of AI in ecommerce is expanding, and it is now a key factor in helping businesses deliver unparalleled customer experiences.
As policyholder expectations evolve, here’s how India’s insurers can leverage new technologies and distribution models to boost revenue and customer experiences.
Learn what it means to work as a developer in the Salesforce ecosystem. See how developers build apps and solutions with every Salesforce product and technology, and find your developer career path with Salesforce in India.
Discover how digital organisations are using customer data to acquire new customers, drive efficiency, and inform marketing strategy.
The success of any sales strategy depends on the quality of the underlying customer and operations data. High quality data allows sales professionals to analyse trends, identify top-performing products and track progress and…
