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AI agents for automotive
Deploy AI agents that help sales teams accelerate deals, service teams resolve issues proactively, and captive finance teams automate loan and lease servicing, all on the #1 Agentic CRM for automotive.
Get started today with AI agents purpose-built for automotive
Leverage pre-built Agentforce templates and subagents for sales, vehicle service, and captive finance, grounded in driver, vehicle, and financial data so your OEM, dealer, and captive teams are ready to deliver value from day one.
Prebuilt Agentforce Templates
Accelerate every deal with proactive AI assistance
- Sales Assistance — Guide dealer reps through the full sales lifecycle by handling product discovery, quick quote creation, and trade-in management with Agentforce, reducing friction and speeding time to close.
- Customer Engagement — Keep drivers engaged across channels with personalised, AI-driven communications that surface relevant offers and loyalty moments throughout the vehicle ownership journey.
- Sales Planning — Help sales and dealer teams build accurate territory and account plans by surfacing demand signals and performance data in a single connected view.
Prebuilt Agentforce Templates
Streamline automotive finance with trusted, personalised AI expertise
- Vehicle Finance Management— Accelerate vehicle finance workflows by simplifying loan origination, lease management, banking services, and contract reviews with Agentforce, reducing processing time and improving the customer experience.
- Collections & Recovery — Automate collections outreach and recovery workflows. Engage customers proactively, surface payment options, and escalate intelligently with Agentforce, reducing delinquency and cost to serve.
Prebuilt Agentforce Templates
Supercharge automotive service with context based AI automation
- Vehicle Service: Proactively manage vehicle health and service workflows. Monitor maintenance milestones, schedule appointments, and coordinate service teams swiftly with Agentforce.
- Warranty Claims Assistance: Resolve warranty claims faster with an AI warranty assistance that automates eligibility check and status check, reducing cycle times and cost while improving driver and dealer satisfaction.
- Inventory Management: Optimise parts and vehicle inventory across your service and dealer network. Prevent stock-outs, reduce excess, and surface the right inventory at the right location with Agentforce.
Quickly build and customise smarter agents with Automotive Cloud
Start fast with pre-configured building blocks, then easily customise your agents for any automotive use case using low-code tools (Agentforce Builder) and natural-language authoring (Agentforce Script).
Trusted data foundation
Pre-built data models, integrations, and kits, so AI agents are grounded in automotive context.
Pre-built workflows
Pre-built business logic, workflows, and processes tuned to automotive operations.
Domain-specific insights
Contextual, actionable intelligence surfaced right where teams work, turning data into decisions.
Surface-agnostic expertise
Insights and workflows available on Slack, vehicle apps, and more.
Ready to take the next step with Agentforce for Automotive?
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Agentforce for Automotive FAQs
Automotive Cloud is the #1 Agentic CRM purpose-built for automotive OEMs, retailers, dealers, and captive finance organisations. It unifies driver, vehicle, and financial data on a single platform and deploys AI agents across sales, service, and finance to help your teams delight drivers, accelerate deals, and operate more efficiently.
Agentforce gives your organisation 360-degree visibility into drivers and their vehicles, an AI-powered sales pipeline, intelligent warranty and claims management, automated collections and finance workflows, and proactive service experiences, all on one connected platform. The result: faster time to value, lower operational costs, and stronger driver loyalty.
Yes, fully. Automotive Cloud includes a low-code builder and natural-language agent authoring so your team can extend any out-of-the-box agent or build new ones without deep technical expertise. You can configure agent actions, guardrails, escalation paths, and data sources to match your exact workflows, whether that’s a custom dealer onboarding flow, a specialised lease extension process, or a connected-vehicle upsell journey. Pre-built industry templates give you a running start, so you’re extending rather than building from scratch.
Every agent is grounded in a unified, automotive-specific data model that brings together driver profiles, vehicle history, lease and warranty records, dealer interactions, captive finance data, and connected-vehicle telemetry. This means agents reason over real, contextually rich business data, not generic or hallucinated content, delivering accurate, actionable outputs that your teams and customers can trust.
Automotive Cloud integrates natively with the Salesforce platform and connects to external systems, including DMS platforms, ERP, telematics providers, and core banking systems, through MuleSoft and Data 360 for Automotive. This means agents can act on real-time data from across your ecosystem without requiring manual data entry or custom integrations for every touchpoint.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.