We are in the final countdown to the kick off of Salesforce World Tour London and we are ready to welcome Financial Services professionals with a rich program of industry specific content, delivered by inspirational speakers, innovative solutions and plenty of fantastic opportunities to network with your peers, our partners and our experts.
So, as you get ready to attend this fantastic showcase of customer success, join me as I trace our steps on the Financial Services trail for a perfect day at World Tour London.
08:30 - Arrive at London's premier event venue, ExCeL, and immerse yourself in the Salesforce experience from the first steps towards the venue
09:00 - The Customer Success Expo is already open and I would recommend you visit it throughout the day and make the most of the fantastic knowledge our experts and partners are ready to share with you, from the Financial Services demo stations, to the Sales, Service, Marketing and App stations and the Einstein theatre.
09:45 - Make your way to the Keynote Room for an inspiring showcase of innovation hosted by Salesforce's CMO Simon Mulcahy and his special guests. Not to be missed!
12:30 - The first time I heard Dr. Vivienne Ming speak, I was buzzing for days, so don't miss the world-renowned theoretical neuroscientist, technologist and entrepreneur discuss how companies and society can maximize long-term human potential wth diversity and inclusiveness. This will be a fascinating session and it is taking place in Capital Suite 11
13:30 - Head over across the hall to Capital Suite 10 for the Deloitte Digital session on the Digital Bank Powered by Salesforce. Digital has fundamentally changed customers’ expectations and financial services institutions need to reimagine their customer relationships and find new ways to create value. At this session, Deloitte discusses digital ideas that could work for your projects.
14:30 - Join our team of experts in Auditorium 3 for the main Financial Services session focused on AI and how it can enable financial services firms to compete using intelligence-driven strategies to power customer and employee experiences. Hear the transformational stories of AXA Business Insurance and Funding Options as they take the stage together with Rohit Mahna, SVP for Financial Services at Salesforce.
There is no shortage of ideas, inspiration and excitement in these incredible sessions!
For the rest of the afternoon, we are changing pace and focusing on two very specific topics presented in the **Outpost Theatre**.
15:30 - Join this session to learn more about how to Respond to MiFID Requirements with Deloitte and Salesforce, and more specifically how Salesforce can be used to meet MiFID II regulatory requirements quickly and in a cost effective way. See how Salesforce capabilities including multi-channel client interaction and data capture, rules and reports can be used as part of a MiFID II response and what are the key areas that should be considered as part of your MiFID II response.
Take some time to refresh and recharge in the Customer Success Expo before the final Financial Services specific session of the day.
16:30 - Make your way back to the Outpost Theatre where we discuss Digital Relevance in B2C Financial Services and how capturing customer behaviour throughout their journey with your organisation, and turning it into relevant offerings, can help you pivot from a product-centric mindset to a customer-first approach.
I hope you will have experienced the magic of World Tour and of Salesforce by this time on Thursday! We are looking forward to welcoming you to this incredible event and hope you walk away inspired, educated and excited, and ready to connect with your customers, partners and employees like never before.
And if you're not joining us on the day, check out the schedule for our Salesforce LIVE broadcast, and tune in from anywhere, on any device.