Elevate Cross Channel Service

Jump from great products to great customer experiences

Great products alone don’t win any more. Great customer experiences win every time, in every market. Use these resources to empower your customer-facing teams with the tools they need to get the full picture wherever they are, from phone to field.

Connected Customer Report

Using data from 7,000 consumers to track how consumer interactions are changing.

Download the report

6 Secrets to Offering Exceptional Service

Only 7% of consumers are experiencing great customer service.

Download now

6 Steps to Transformative Customer Service

How to listen, measure, assign and learn from your social channels

Download the ebook

The big leaps in elevating your customer service at Dreamforce 2018

SHOW ME

DAY ONE

Opening Keynote: Marc Benioff and special guests

Featuring Brunello Cucinelli, Unilever, Marriott, and United Way
How sales, service, marketing, and IT are changing
What it takes to connect with customers in a trusted way.

Watch Now

DAY TWO

2 leading finance institutions reveal how they've bridged personal and professional needs.

Featuring trailblazers from State Farm and BBVA
Including a live demonstration
How this impacts customer loyalty

Watch Now

DAY THREE

Service Cloud Keynote: Customer Success In The New Age Of Service

Featuring trailblazers from IBM and Marriot
How automation, integration and mobile change the game
Delivering transformational customer experiences

Watch Now

DAY FOUR

Trailblazers explain the rise of community in an experience-first world

Featuring trailblazers from NASA, Lamborghini and Rodan + Fields
How fast can digital transformation be?
The rise of community cloud

Watch Now

Check out these sessions from our week of innovation

DAY ONE

Opening Keynote: Marc Benioff and special guests
Featuring Brunello Cucinelli, Unilever, Marriott, and United Way
How sales, service, marketing, and IT are changing
What it takes to connect with customers in a trusted way.

Watch Now

DAY TWO

2 leading finance institutions reveal how they've bridged personal and professional needs.
Featuring trailblazers from State Farm and BBVA
Including a live demonstration
How this impacts customer loyalty

Watch Now

DAY THREE

Service Cloud Keynote: Customer Success In The New Age Of Service
Featuring trailblazers from IBM and Marriot
How automation, integration and mobile change the game
Delivering transformational customer experiences

Watch Now

DAY FOUR

Trailblazers explain the rise of community in an experience-first world
Featuring trailblazers from NASA, Lamborghini and Rodan + Fields
How fast can digital transformation be?
The rise of community cloud

Watch Now

WATCH NOW

Your CRM needs are just as unique as your business.

Request a call back from our experienced team to discuss your individual business requirements, review your current CRM setup, and receive guidance on the right path for you.

Get a call back

And, that’s a wrap for Dreamforce 2018!

Want to create transformational service experiences?

Hear how trailblazers like IBM and Marriott are doing it

Jump from great products to great customer experiences

Connected Customer Report

6 Secrets to Offering Exceptional Service

6 Steps to Transformative Customer Service

The big leaps in elevating your customer service at Dreamforce 2018

SHOW ME

DAY ONE

DAY TWO

DAY THREE

DAY FOUR

Check out these sessions from our week of innovation

DAY ONE

DAY TWO

DAY THREE

DAY FOUR

Your CRM needs are just as unique as your business.

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