Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Customer Success with Data 360
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Agentforce 360 Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Explore all our customer stories.
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Customer Story
American Express: Still Setting The Standard
Learn how American Express uses the Customer Success Platform to keep the company connected and sharing information. Sales Cloud helps American Express generate complete views of customers. Chatter and Salesforce1 Mobile keep reps informed on the go.
Customer Story
Al Rayan Bank: Cashing In With Salesforce
Customer accounts opened in real time. Balances available in real time. Product enhancements launched in real time. This is Al Rayan Bank’s vision for its customer experience. And, thanks to Salesforce, it’s not just a vision but a reality.
Customer Story
The Co-operative Bank helps more SMEs thrive with Salesforce
Ethical Bank will make business banking easier with smarter and faster digital processes
Customer Story
Financial Conduct Authority's Success Story
There are around 50,000 consumer credit firms in the UK. And the Financial Conduct Authority (FCA) has just two years to make sure every one of them applies to be authorised as part of a new – and much tighter - regulatory framework.
Customer Story
Barclays - Salesforce
Barclays Bank simplifies the mortgage application process for thousands of brokers and customers in the UK with pioneering community platform
Customer Story
Ebury goes global with Salesforce CRM
Fintech pioneer accelerates growth and cuts sales cycle by 30% with sharper insights, smarter processes and greater mobility.
Customer Story
New ecommerce and data platform helps Neuhaus create a premium online customer experience
Einstein 1 helps luxury chocolatier create seamless customer journeys online supported by a single source of truth
Customer Story
New ecommerce and data platform transforms Perfumes & Companhia’s customer journey
Einstein 1 Platform helps leading beauty retailer create an omnichannel experience supported by a single data source.
Customer Story
Saïd Business School gains 5,000 hours to focus on student experience
Universities compete on a global scale. Here’s how one of the best is meeting changing expectations
Customer Story
Automation keeps Spotify's ad business growing year over year.
Learn how the streaming giant boosted advertising sales and improved productivity.
Customer Story
Rossignol brings the magic of the mountains to more people with AI.
Learn how the iconic sports and lifestyle brand uses Salesforce Customer 360 to build stronger connections and drive sales with personalised interactions on every channel.
Customer Story
Brown Thomas Arnotts grows online revenue with greater integration.
Brown Thomas Arnotts reinvents retail and boosts ecommerce sales with seamless customer journeys.
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