Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Customer Success with Data Cloud
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Salesforce Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Explore all our customer stories.
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Customer Story
Close Brothers Asset Finance and Leasing helps more SMEs realise their growth goals with Salesforce
Discover how the company’s Asset Finance and Leasing division is embracing digitalisation to simplify the lending process for thousands of SMEs.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
Team GB increases fan engagement by 46% ahead of Olympic Games
Learn how to make lifelong connections with your audience with personalisation
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
UK charity grants wishes for more critically ill children
Make-a-Wish UK makes magic happen with digital journeys and a volunteer portal
Customer Story
GoHenry Makes Kids Smart With Money
Find out how trailblazing fintech doubled in two years with Salesforce
Customer Story
Motorpoint scales up personalised marketing 300%
Learn how the company uses data and predictive AI to send more relevant, timely communications to customers and prospects.
Customer Story
Veolia UK&I builds a greener future with Salesforce
Discover how this leader in ecological transformation is blazing a trail on the pathway to net zero.
Customer Story
Pets at Home increases operational efficiency and customer value with Salesforce.
Pets at Home delights more customers with greater efficiency and affordability.
Customer Story
NewDay hits the right note with customers with 244 automations and 150 personalised journeys
How to hyper-personalise more than 100 million communications a year.
Customer Story
Harwoods Group uses Salesforce to increase annual margins by £6 million.
Find out how Harwoods Group is transforming its business model.
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