Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
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Customer Story
Bouygues Telecom delivers answers in seconds with agentic service
Powered by Data 360, Agentforce turns 500 articles and live service data into precise answers for service reps and in-store associates.
Customer Story
Bouygues Telecom plans agentic field support for 10,000 technicians
Field Service and Operations will give 10,000 technicians the context to arrive prepared, resolve issues faster, and complete more jobs per day.
Customer Story
Bouygues Telecom brings consistency to every call with Agentforce
Agentic pre-call summaries and post-call follow-up drafts help every rep deliver the same quality across every interaction.
Customer Story
Bouygues Telecom serves more, faster as an Agentic Enterprise
See how Bouygues Telecom built an Agentic Enterprise with Agentforce and Data 360, setting a new bar for service in an ultra competitive telecom market.
Customer Story
L'Oréal makes product expertise available on demand with Agentforce
See how L’Oréal uses Agentforce to provide 24/7 AirLight Pro troubleshooting, answer product questions, and connect consumers with advisors when needed.
Customer Story
L'Oréal provides order status updates on demand with Agentforce
See how L'Oréal uses Agentforce to provide 24/7 order updates, verify shoppers, and seamlessly hand complex inquiries to consumer care advisors.
Customer Story
Formula 1® resolves fans’ race-day issues 80% faster with {{product.service}}
See how Formula 1 uses Agentforce to deliver faster, personalised customer service — unifying fan data to resolve issues quickly and earn 90% fan satisfaction.
Customer Story
Formula 1® delivers 22% higher click-through rates with Agentforce Marketing
Formula 1 uses Agentforce Marketing and Data 360 to deliver personalised fan experiences, increasing engagement and click-through rates by 22%.
Customer Story
Formula 1® makes the rules accessible to every fan with Agentforce
How Formula 1 uses Agentforce to explain complex rules, answer fan questions instantly, and create personalised, real-time engagement for millions of fans.
Customer Story
Volkswagen Group drives innovation with humans and AI agents, together.
The Salesforce Platform powers personalised journeys across brands, markets, and channels.
Customer Story
Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months.
Explore the feedback loops, fast fixes, and data improvements that helped reMarkable launch Agentforce quickly.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
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