With digital skill shortages an issue globally, developing internal capabilities is critical.

Members of Vitality’s development team were able to access expert coaching sessions and training opportunities on relevant topics as part of the company’s support plan.

These sessions allow team members to build their expertise in core areas and develop their understanding of how to use the solution. They are also useful for reassuring the team that they are addressing a particular task or challenge the right way.

“As the manager of the team, it is reassuring for me to know the option is there,” said Williams. “If someone gets stuck or we get stuck as a team, I know we can lean on that resource if we need to. That gives me the confidence to push our roadmap back to the business.”