Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Explore all our customer stories.
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Customer Story
Fisher & Paykel gives reps instant appliance expertise with Agentforce
Learn how Fisher & Paykel uses Agentforce to give service reps AI-powered insights, reduce hold times, and deliver faster, more confident support.
Customer Story
Fisher & Paykel helps technicians arrive repair-ready with Agentforce
See how Fisher & Paykel uses Agentforce to equip field technicians with AI guidance, improve first-time fixes, and reduce repeat service visits.
Customer Story
Crocs’ Agentic Enterprise enables fun shopping, smart marketing, and AI-powered commerce
Discover how Crocs built Rivet with Agentforce, unified commerce and marketing, and laid the foundation for Agentforce Voice.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Customer Story
Live Nation delivers agentic support for fans across its venue platform
Live Nation uses Agentforce and Data 360 to deliver venue-specific fan support across 120 venues and automate 300,000+ annual inquiries.
Customer Story
Live Nation debuts on-demand festival expertise and personalised planning with Agentforce
AI agent Melody helps fans navigate everything from set times to Skydeck access, helping them arrive prepared and discover more of what the festival has to offer.
Customer Story
Live Nation’s Agentic Enterprise delivers unforgettable fan experiences from planning to showtime
Discover how Live Nation uses Agentforce for tour planning, venue support, and festivals to help teams work faster and serve fans better.
Customer Story
Thames Valley Police and Hampshire & Isle of Wight Constabulary deliver empathetic victim support on demand
A comprehensive, self-serve portal lets citizens check their case status and message directly with their officer — while also lowering contact centre call volumes.
Customer Story
Agentic case handling speeds nonemergency response for Thames Valley Police and Hampshire & Isle of Wight Constabulary
Agentforce handles routine inquiries, recommends next steps, and detects high-risk situations quickly — so operators can focus on time-critical calls.
Customer Story
Thames Valley Police and Hampshire & Isle of Wight Constabulary free up time and improve user experiences with agentic service
See how the two forces are using Agentforce and an integrated portal to serve members of the public faster, provide updates, and make reporting crimes easier.
Customer Story
Trustpilot boosts conversions and sharpens targeting with Customer 360
With customer data, engagement signals, and account history in one architecture, teams can prioritise the right prospects and personalise outreach at scale.
Customer Story
Trustpilot brings people, apps, and partners together in Slack
Trustpilot uses Slack as their digital headquarters, connecting people, apps, and partners to boost productivity, collaboration, and business results.
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