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Customer Success with Agentforce
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
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Customer Story
How Crocs built a retail superagent with Agentforce
Learn how Crocs partnered with Rosetree and Salesforce to build Rivet, a retail superagent designed to scale across shopping, service, and voice.
Customer Story
Crocs guides shoppers from discovery to support with Agentforce
See how Crocs uses Agentforce to deliver conversational shopping and customer support, helping shoppers find products, resolve issues, and buy with confidence.
Customer Story
Crocs boosts digital sales with the #1 Agentic CRM
Crocs uses Commerce Cloud and Marketing Cloud to connect every customer interaction, powering more relevant journeys and digital growth.
Customer Story
Learn about Sweet Potato Tec’s ‘million-dollar’ agent
How one company uses Agentforce to target the hottest leads
Customer Story
How FIFA kept the FIFA World Cup 2026™ workforce connected with Slack
See how FIFA used Slack to coordinate tournament operations during the World Cup 2026 and is expanding workforce management for the Women’s World Cup 2027.
Customer Story
FIFA World Cup 2026™ media access made easier with Agentforce
FIFA uses Agentforce to automate media accreditation, answer journalists’ questions 24/7, and lay the foundation for personalised fan experiences.
Customer Story
FIFA brings unforgettable FIFA World Cup 2026™ moments to life with Agentforce and Slack.
Learn how FIFA runs world football on Salesforce with Agentforce, Slack, and Data 360 connecting teams, fans, and tournament operations.
Customer Story
Bouygues Telecom delivers answers in seconds with agentic service
Powered by Data 360, Agentforce turns 500 articles and live service data into precise answers for service reps and in-store associates.
Customer Story
Bouygues Telecom plans agentic field support for 10,000 technicians
Field Service and Operations will give 10,000 technicians the context to arrive prepared, resolve issues faster, and complete more jobs per day.
Customer Story
Bouygues Telecom brings consistency to every call with Agentforce
Agentic pre-call summaries and post-call follow-up drafts help every rep deliver the same quality across every interaction.
Customer Story
Bouygues Telecom serves more, faster as an Agentic Enterprise
See how Bouygues Telecom built an Agentic Enterprise with Agentforce and Data 360, setting a new bar for service in an ultra competitive telecom market.
Customer Story
L'Oréal makes product expertise available on demand with Agentforce
See how L’Oréal uses Agentforce to provide 24/7 AirLight Pro troubleshooting, answer product questions, and connect consumers with advisors when needed.
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