As a marketer, driving revenue is your top priority. But to have an impact on the bottom line, you have to be hyper-focused on generating quality leads. Tomorr...

Salespeople today spend more time selling in front of a computer screen than in person. Research also shows that inside sales roles are growing 15 times faster ...

Featured Speakers: Elaine Jackson, Director of Transformation, Tandridge Disctrict Council Vicky Barrett, Project Delivery Manager, Tandridge Disctrict Counci...

Trends in customer service are constantly evolving, creating a hyper competitive landscape for your business. Expectations continue to rise, with 80% of custome...

Delivering a first-rate customer experience requires creating an online experience that seamlessly connects customers to the information and business process th...

Adopting new technology to better deliver for customers Increasing customer expectations, the constant threat of disruption and on-going regulatory requirement...

With the consumerisation of “smart” products in our everyday lives, from Siri to recommendation engines on Amazon, new customer expectations are bei...

Any successful business should start with the foundation of great customer relationships. As your company expands, these connections become harder to manage - i...

Featured Speakers: Amanda Grady, Senior Product Manager, Salesforce Shield, Salesforce Jari Salomaa, Director, Product Management, Salesforce John Whelan, Se...

Featured Speakers: Joanna Dapkevich, VP, Support Tooling and Watson Innovation, IBM Lily Ryzebol, Offering Manager, Watson in Support, IBM Bob Furniss, VP, G...

On-Demand Webinar Featured Speakers: Peter Coffee, Vice President, Strategic Research, Salesforce Bob McDonald, Vice President, IBM, Support Transformation, T...

Knowing which levers to pull to improve your service operation can be a challenge. Having the right leadership to make success a reality can be the make or brea...