Delivering a first-rate customer experience requires creating an online experience that seamlessly connects customers to the information and business process th...

Trends in customer service are constantly evolving, creating a hyper competitive landscape for your business. Expectations continue to rise, with 80% of custome...

Delivering a first-rate customer experience requires creating an online experience that seamlessly connects customers to the information and business process th...

Adopting new technology to better deliver for customers Increasing customer expectations, the constant threat of disruption and on-going regulatory requirement...

With the consumerisation of “smart” products in our everyday lives, from Siri to recommendation engines on Amazon, new customer expectations are bei...

Any successful business should start with the foundation of great customer relationships. As your company expands, these connections become harder to manage - i...

We are delighted to confirm that we will be running our very first Basecamp in Dublin. Date: Wednesday, June 19th Location: Convention Center,Spencer Dock, N W...

Featured Speakers: Amanda Grady, Senior Product Manager, Salesforce Shield, Salesforce Jari Salomaa, Director, Product Management, Salesforce John Whelan, Se...

Featured Speakers: Joanna Dapkevich, VP, Support Tooling and Watson Innovation, IBM Lily Ryzebol, Offering Manager, Watson in Support, IBM Bob Furniss, VP, G...

On-Demand Webinar Featured Speakers: Peter Coffee, Vice President, Strategic Research, Salesforce Bob McDonald, Vice President, IBM, Support Transformation, T...

Knowing which levers to pull to improve your service operation can be a challenge. Having the right leadership to make success a reality can be the make or brea...