Salesforce

Driving Down Customer Service Costs

While boosting productivity and customer satisfaction

ebook-promo

Customer expectations are changing, and changing fast. The web and mobile channels keep people connected, 24/7. And social media means people are sharing their experiences – good and bad – instantly, around the world. This means big changes for customer service and particularly the role CRM plays in that.

This isn’t going to go away. Not only are customers increasingly adept at managing their own experience and engagement, but they also consider good customer service to be immediate and available everywhere. Get it right, and you’ll bolster loyalty – while driving down customer service costs. Get it wrong, and your customers will let you know, en masse.

Download this short and helpful guide to see how modern CRM tools help you drive down your customer service costs, whilst improving the service your more-important-than-ever-customers receive. This is genuine win-win stuff.

Sign up today and get our free eBook.
Sign up today and get our free eBook.
Sign up today and get our free eBook.
Please complete all fields.
Please complete all fields.
Please complete all fields.
cutout
  • *
    Enter your first name
  • *
    Enter your last name
  • *
    Enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  • *
    Choose a valid country
  • *
    Enter your postal code
  •     Yes, I would like to receive marketing communications regarding Salesforce products, services, and events.
  •  I agree to the Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. I have the right to withdraw my consent at any time. For more information, click here.  
    I agree to the Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement.
    I agree to the Event Terms of Service and Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the Event Terms of Service and to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering I confirm that I have read and agree to the Event Terms of Service and Privacy Statement
 
TRUSTe