Agentforce Assistant: Health Actions is coming, the trusted healthcare AI assistant.
Find out moreUnify patient data, automate workflows and empower care teams to work smarter — not harder, on a single, connected platform. Hyperpersonalise every interaction and drive better health outcomes with Agentforce — all while reducing costs and administrative burden.
Elevate patient experiences by providing personalised service, streamlining triage and seamlessly connecting patients and care teams through their preferred channels—all powered by AI-driven automation for enhanced outcomes.
Bring together all clinical and non-clinical patient data on a unified platform to create a complete view of each patient, enabling informed, expert responses and customised care across every interaction channel.
Empower patients with self-service tools powered by Agentforce, automating routine tasks such as benefit verification, scheduling and care activity completion—ensuring faster care and increasing operational efficiency.
Enhance co-ordination and productivity with real-time, AI-driven analytics that deliver actionable insights, enabling your team to provide timely, personalised care and engage patients effectively throughout their journey.
Connect patients to the care they need faster and more effectively with Agents working with your access teams. The AI learns and offers actionable insights to streamline every step of the patient access journey.
Transform your healthcare marketing by moving beyond one-size-fits-all campaigns. Engage patients with hyper-personalised, data-driven outreach across multiple channels. Build patient loyalty, enhance brand reputation and nurture long-term relationships by delivering tailored experiences for every patient.
Collect and unify first-party patient data across multiple channels to create a comprehensive view of each individual. This enables you to personalise outreach for each patient’s needs, increasing acquisition and loyalty.
Create and deliver omni-channel campaigns that engage both B2B and B2C audiences, targeting prospective patients across their preferred channels. Automate and optimise outreach to drive quicker, more efficient patient acquisition while strengthening brand loyalty.
Use segmented patient data to craft personalised journeys tailored to each patient’s preferences. Deliver relevant content across the right channels, boosting engagement and improving patient retention, while making it easier to track and measure the effectiveness of your campaigns.
Empower patients and care coordinators to achieve better health outcomes, faster, by leveraging AI-driven insights, streamlining communication and proactively addressing patient needs across the care journey.
Identify care gaps and adherence issues and prioritise interventions based on a comprehensive view of patient data. Engage patients through their preferred channels to ensure timely and personalised care delivery.
Collaboratively develop personalised, evidence-based care plans that address each patient’s unique needs. Leverage Data 360 to continuously update these plans with real-time data, improving outcomes through proactive care co-ordination.
Use Agentforce to analyse real-time insights and quickly identify changes in a patient’s health status. Activate the necessary medical or community resources efficiently, ensuring co-ordinated and responsive care tailored to the patient’s evolving needs.
Provide seamless home and community-based care for aged or post-acute services with powerful tools for schedulers, care professionals and patients. Streamline care co-ordination, improve patient outcomes and enhance accessibility by offering flexible care options both virtually and in the home.
Enable patients to easily submit health concerns and determine eligibility through asynchronous communication. Use an intelligent scheduling engine to offer personalised, convenient in-home or virtual appointment bookings that align with patient preferences.
Optimise visit routeing and automate the documentation and verification of in-home visits. Schedule recurring appointments and manage ongoing care tasks efficiently, reducing manual effort and boosting productivity for care teams.
Facilitate telehealth visits, submit intake forms and complete assessments virtually. Collaborate on care plans and use remote monitoring tools to track patient progress, ensuring continuous care and engagement no matter the location.
Optimise your connections with both internal and referring providers across service-lines to reduce leakage and enhance patient flow. By analysing referral patterns and leveraging Agentforce to capture valuable market insights, this solution helps increase patient volume and improve competitive positioning.
Build and nurture relationships with external providers while measuring the effectiveness of your engagement strategies. Extend your reach beyond existing markets to maximise patient volume and minimise leakage, ensuring a steady flow of referrals with the support of intelligent AI-driven insights.
Capture detailed insights on both external and internal providers, breaking down data silos to gain a comprehensive view of your organisation’s health by service-line. This allows you to identify areas of improvement and enhance collaboration to drive better outcomes and increase patient volume.
Manage every aspect of the provider lifecycle—from recruitment to credentialing and privileging—on a single, connected platform. This ensures efficient data management and improves the overall provider experience, supporting stronger and more effective relationships.
Connect data and teams, automate processes and personalise engagement on a single, intelligent platform to improve outcomes.
Empower teams to engage customers at every touchpoint, with relevant health insights and contextual data in the flow of work.
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
Create customisable, predictive and generative AI experiences to fit all your business needs safely.
Help your entire team find important answers and start making data-driven decisions.
Personalise customer experiences and optimise each campaign with data-first enterprise solutions for any channel and device.
Transform patient contact and self-service interactions across every channel to simplify the customer experience.
Try Health Cloud free for 30 days. No credit card. No installations.
Tell us a bit more so the right person can keep in touch faster.
Learn how Salesforce empowers healthier connections.
Health Cloud is a healthcare CRM for hospitals, clinics and providers that connects the care experience on one platform. It offers a comprehensive view of patients, informs expert responses and tailors interventions by combining clinical and non-clinical data.
An integrated healthcare platform solves many issues by unifying data across various systems to provide a single view of an individual patient. This allows care teams to see health records, social determinants of health and communication preferences in one place and easily co-ordinate care.
When choosing the right healthcare software, prioritise a future-proof platform that is trusted, scalable and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly.
