Customer Service

 
Making sales is one thing, but if you don't keep customers happy they won't be around for long. Depending on the study you read, acquiring a new customer is thought to be between 5 and 25 times more expensive than retaining an existing one. Customer service is often considered a cost centre but, when done right, it can be transformed into a profit centre for any business. Such a vital function should be central to your business and not merely an afterthought. Our resources are designed to help you re-envision customer service, become a customer-centric company, keep customers happy and drive business growth at the same time. 
 
Technology has transformed customer service. Every modern call centre now needs a robust CRM & customer service solution to deliver amazing service, fast.
Help desk software streamlines your internal processes and can help transform you customer service.
Learn more about the importance of customer service and how customer service software and CRM can help your business deliver a better customer experience.
 
Learn why live chat is now an essential customer service tool and how you can deploy it successfully as part of a wider customer service solution.
Learn the ins and outs of measuring customer satisfaction. We'll take you through the trilogy of service surveys: Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS).
Discover how customer journey mapping can be a powerful tool for better serving your customers at each touchpoint and increasing positive moments of truth.
 
Learn about field service management and how field service software is implemented to improve company performance and efficiency.
Customer retention is vital to the success of any B2B or B2C business. This guide highlights 10 ways your business can improve customer retention today.
Understand how omni-channel customer service differs from the multi-channel approach and how you can use it to better serve your customers.
 
As a standard benchmark for customer loyalty, NPS is a simple yet indispensable tool for businesses looking to enhance their customer experience.