Scale Agentforce Manufacturing with the full power of the Salesforce ecosystem. By connecting every channel, workflow, and customer touchpoint back to a unified source of truth, you bridge the gap between front and back office. Every extension runs on governed data and shared business logic, so humans and agents work with consistent context across your entire operation.
Power every manufacturing experience with your manufacturing source of truth across the connected value chain. Get up and running fast with prebuilt apps, workflows and analytics, so you’re free to focus on what differentiates your business from the rest.
Extend Salesforce to your ecosystmen of customers and partners with prebuilt communities tailor-made for the manufacturing industry.
Get up and running fast with prebuilt templates for your customers and partners. Create a 360-degree view for collaboration and visibility.
Extend sales agreement collaboration to channel partners and customers to streamline account management. Empower partners and customers to submit warranty claims via API or portals.
Surface independent demand through the sales agreement and provide attainment insights.
With Manufacturing Intelligence, you can surface actionable manufacturing business insights and bring AI-powered intelligence and insights to day-to-day operations. Tailor analytics and AI experiences to manufacturing industry use cases with prebuilt applications and dashboards.
Compare and contrast performance across accounts to understand your best customers, overall revenue health and gaps in volume and pricing realisation.
Predictive forecasting built for manufacturing enables businesses to make better decisions about inventory, marketing and pricing. It can be used for demand planning, provide insights by products and track performance versus forecast.
Insights and visibility throughout the value chain. Help dealers, distributors, and partners with complete view of all enrolled rebate programmes, and see the value of transactions submitted for rebates.
Synchronise your front and back office to drive predictable business performance.
Integrate systems and access real-time data anywhere — on-premises, through the cloud or a hybrid of both.
Simplify complex workflows and increase employee productivity.
Accelerate your SAP integrations and build a future-proof architecture — all with MuleSoft, a trusted SAP partner.
Build incentive programmes at scale and nurture partner relationships with channel revenue management.
With a holistic view of progress, historical payouts, and account activity in the CRM, equip your sales teams more effectively.
Enable partner managers to easily see what’s in market, which partners are driving the most value, and manage partners more effectively.
Streamline ship and debit process management for manufacturers and distributors to improve overall collaboration and communication.
Launch data-powered sites, portals and apps, connected across the customer journey.
Deliver actionable insights throughout the entire sales and revenue cycle.
Instantly connect a growing list of manufacturing applications and data with speed and scale.
Optimise your channel sales and partner relationships with comprehensive revenue management tools.
Build guided, hyper personalised digital experiences with low code.
* These editions require an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
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Learn how Salesforce connects the value chain.
The manufacturing industry leverages many legacy technologies, including software systems that manage and store data related to products, assets, customers, sales agreements, and more. Manufacturing CRM systems are recommended to create a single source of information that can be securely accessed by any customer-facing team.
Manufacturing industry CRM software is recommended for manufacturing businesses looking to improve customer relationships, sales, servicing, and partner relationships to drive revenue and reduce operational costs.
The manufacturing industry benefits from leveraging software like manufacturing CRM by unifying many sources of legacy data into a single platform that empowers sales, service, and other teams to access important data that helps them deliver exceptional customer experiences.
First, determine what you want a manufacturing CRM to solve. A manufacturing CRM should include functionality such as customer information, sales agreement and forecasting information, asset information, service lifecycle management, revenue management, embedded analytics and AI, and more.
