Build an AI-powered Customer 360 designed for China. Meet evolving market demands, adhere to the latest data regulations and integrate with the unique local app ecosystem — while leveraging the scalability, performance and security of Alibaba Cloud.
Salesforce products are hosted locally in mainland China to support data residency requirements. Salesforce on Alibaba Cloud AI features are powered by Alibaba Cloud LLMs, which are designed to meet China’s advanced AI regulations.
Extend CRM through native integrations with local social and messaging platforms, payment providers, SMS systems, Alibaba Cloud AI and more — so brands can unlock China data across the Customer 360 and serve customers on their preferred channels.
Salesforce products in China are hosted on Alibaba Cloud, one of the world’s leading public clouds, providing the scalability and performance to keep up with market demands.
Salesforce core clouds are generally available alongside Connected Experiences Gateway (CXG), providing powerful integrations with local apps, services and AI capabilities for China.
Using Salesforce on Alibaba Cloud requires a multi-org architecture. Determine your org-split methodology and data migration strategy. Use Salesforce’s API tools and trusted SI partners to navigate your migration journey.
All Salesforce products in the Greater China region are sold and operated exclusively by Alibaba Cloud. Learn the benefits of this partnership structure and the process of setting up your commercial relationship with Alibaba Cloud.
Scale your business by embedding AI experiences in the flow of work and building generative actions powered by Alibaba Cloud LLMs. Customise out-of-the-box China-specific prompt templates by grounding them with your own data.
Boost your sales on China's local channels with Social Commerce. Build shop fronts and manage e-commerce on WeChat Mini Programmes and .CN sites. Easily integrate with key local systems such as OMS, PIM and more.
Sales Cloud and Service Cloud are natively integrated with key Chinese messaging and social media platforms such as WeCom and WeChat. Connect sellers’ activities from WeCom with CRM. Sync chats and interactions to ensure continuity of the customer experience. Operate top-tier real-time customer service and optimise agent performance with the industry’s most powerful service toolchain.
Advanced integrations with proven Alibaba Cloud products extend Salesforce capabilities with voice, marketing, e-commerce, messaging, AI and more. Seamlessly connect CRM with China’s app ecosystem at scale and unite data across all consumer experiences within the Customer 360 in China.
Sales Cloud, Service Cloud, Salesforce Platform, Connected Experiences Gateway with AI for China and a growing number of industry clouds, are generally available on Alibaba Cloud. Stay tuned for more intelligent innovations, social enhancements and industry solutions.
Start a conversation today to explore how the partnership can empower your business in China.
Follow the Salesforce WeChat Official Account for the latest news on Salesforce in China and local events.
