Automation helps humans with agents work faster and smarter.
MuleSoft’s automation suite seamlessly connects data to actions and automate workflows, empowering business teams to drive efficiency across the organisation.
MuleSoft’s automation suite seamlessly connects data to actions and automate workflows, empowering business teams to drive efficiency across the organisation.
Use MuleSoft Flow: Integration to connect to data in the most common systems and apps so agents and business teams can take action. For legacy systems and green screens, let MuleSoft Robotic Process Automation bots retrieve and update data with clicks.
Deliver ultra-personalised experiences without being slowed down by repetitive, low-impact tasks. Use Flow Builder to create interactive, digital forms to capture data once and automatically take action across systems and apps.
Give business teams the ability to process documents faster and then use Einstein to summarise and infer information with MuleSoft Intelligent Document Processing .
Give admins the power of AI with Einstein for Flow and Einstein for IDP to make building automation easier. Unify long-running processes involving humans, Agents and systems to improve operational efficiency using Flow Orchestration and Flow Builder.
Transform manual data document processing into a streamlined, automated workflow.
Effortlessly automate repetitive tasks with an integrated Robotic Process Automation (RPA) solution.
Start fast and realise immediate value with a single, unified solution for integration and APIs.
“As AI continues to mature and grow and technology continues to change, Salesforce is helping us make the most of our investment. We are excited for the next evolution of AI to bring more time savings, data quality, and connections to all the systems that make our business run.”
Tony GondickSenior Manager, IT Business Strategy, Kawasaki Motors Corp., U.S.A., Engines Division
Become part of a vibrant network of innovators and experts, where MuleSoft and Flow come together to empower you with in-demand integration and automation skills. Whether you're deepening your expertise in MuleSoft, Flow or both, this is your opportunity to contribute, inspire and amplify your impact on a global scale. Together, we’re building the future of automation and integration.
Learn how automation enables you to accelerate processes across your entire organisation.
See how out-of-the-box, connectors enable admins to connect to popular third-party systems.
Learn the 3 principles of trust-building with Agentforce.
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Automation is a streamlined process that reduces or eliminates manual steps. There are two types of automation: unattended (actions without human intervention) and attended (actions executed by humans). Some automated tasks may combine the two.
An AI solution that automates document processing by extracting, structuring and unlocking valuable insights data from diverse formats.
Robotic process automation (RPA) is a software technology that combines robotics and automation to perform repetitive tasks. RPA is a method for business process automation that uses an application or ‘bot’ that replicates an employee's desktop actions by interacting with an interface in the same way a human would.
Integration connects business systems and apps. This is often done through an application programming interface (API).
An Agentforce Agent is a proactive, autonomous application that provides specialised, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role.
Businesses can build agents with Agent Builder using existing Salesforce Platform tools to create standard and custom topics and actions. You can use prompts grounded in trusted enterprise data. You can use flows to create automations across any system. You can use MuleSoft APIs to connect Agents to any system. And last, you can use your Apex & Javascript to create the custom code and business logic for your Agent.
