Stop wasting your agents’ time answering the same questions over and over again. Make the answers easy for customers to find on their own with Salesforce Knowledge. 
  • Optimized article search
  • Customer article history
  • Easy to customize emails

With a knowledge base that's embedded right in the console, agents can deliver the right answers to customers with ease. They can even share articles to any channel or device with one click.

Now your knowledge base will be integrated into your service website with secure customer portals, public sites, and public customer communities. Create an effortless customer experience through any device.

Apply industry best practices and ensure the accuracy of articles with the first KCSv5 verified knowledge management and incident management solution.