Trends in Manufacturing
Create high-value customer experiences
The pandemic has been a major catalyst for the manufacturing industry. One notable manufacturing trend revealed the shift in customer demand and the need for Future-Readiness to stay ahead of competitors.
There is also a growing demand for creating high-value customer experiences. In particular, the way manufacturers sell to and support their customers has shifted. Here are the biggest changes:
Customer-facing roles that changed during the pandemic are here to stay
As new ways of doing business come into play, more than half of manufacturers expect permanent changes in sales capabilities and customer service.
What’s more, a recent survey of sales teams within manufacturing found the majority of salespeople have had to adjust to entirely new ways of selling, complete with new responsibilities and success metrics.
With customer-facing roles permanently changing, manufacturers must continue to adapt to the shifting needs of the market.
The ‘services as a revenue centre’ mindset
Manufacturers should no longer view their service centres as an after-sales service, but rather as a source of additional revenue.
According to our Trends in Manufacturing report, only two-thirds of Unprepared manufacturers consider support services vital to their offerings, suggesting that some think services to be a cost centre (not an additional revenue generator).
Integrate ecosystems through digitised supply chains
With the pandemic exposing weaknesses across supply chains, many manufacturers consider digital transformation a critical priority amid an evolving landscape.
A digitised supply chain can help your business combat silos. It can also help you to share insights securely through the integration of ecosystems, from manufacturers to dealers to end customers.
Going digital can benefit your business in many ways, including:
There are many ways to ensure your organisation is Future-Ready, including the integration and digitalisation of systems that help you remain resilient in the face of crisis.
A digital supply chain will also allow you to adapt faster to the constantly evolving landscape — so that your business is very prepared for market changes.
The cloud is a key ally for manufacturers
Some manufacturers still use primarily manual approaches to forecasting. The cloud enables your business to implement automated forecasting processes, so that you can adapt quickly to market changes.
Almost two-thirds of Unprepared manufacturers expressed a desire to move sales and operations to the cloud, according to our Trends in Manufacturing report.
The cloud can support a wide range of digitalisation in the supply chain and other business areas, allowing manufacturers to be more prepared for the next generation of manufacturing.
Solutions like the Salesforce Manufacturing Cloud can help your business increase the visibility of end-to-end operations and drive business growth with enhanced forecasting capabilities.
There are also manufacturing CRM solutions to connect ecosystems and help your business integrate critical data sources.
Achieve operational resilience and agility through a digital workforce
Operational resilience and agility are essential in the ever-changing digital world.
Disruptions to the industry highlighted a need, and an opportunity, to reimagine business operations. Manufacturers should refine their processes to become more adaptable and resilient. And a digital workforce can help your business do just that.
Digitised operations are crucial — especially when you’re up against an evolving landscape with competitors prepared for the decade ahead.
Here are more ways why a digital transformation can help your business refine its operations:
Traditional forecasting has “gone out the window”
With customer demands rapidly changing, traditional methods are being challenged. Without the right tools or processes, adapting to new conditions can be extremely difficult.
Manufacturers now face challenges with forecasting to meet customer needs. Over eight in ten manufacturers admit inaccessible data, legacy tools, and cloistered teams hinder their forecasting process.
There are opportunities your business can mitigate these challenges, including leveraging tools for automation and enabling a digital workforce. You can find out more by reading the full report today.
Digital workforce allows for increased collaboration
Learn more from the Salesforce Trends in Manufacturing Report
The new digital world has accelerated the need for change — and new technology has enabled manufacturers to increase agility, resilience, and revenue.
Read the full report to learn why:
Future-Ready manufacturers are more resilient
Trailblazers are more likely to have adapted during the pandemic
Manufacturing leaders have more systems in the cloud
Changes to customer-facing roles are here to stay
Digitisation is crucial for your business
Download the Trends in Manufacturing report to discover the latest manufacturing industry trends and why your business must prepare for the decade ahead.