Salesforce.com/foundation Extends Enterprise CRM Success to Nonprofit Organizations

Over 100 non-profit organizations worldwide, including Easter Seals and Habitat for Humanity San Francisco, use donated salesforce.com online CRM solution to achieve success on par with corporate counterparts

SAN FRANCISCO, Calif. - February 28, 2003 - Salesforce.com®, the market leader in online customer relationship management (CRM), today announced that more than 100 nonprofit customers worldwide now manage their donor, affiliate, volunteer, and staff programs with salesforce.com's online CRM solution. In the year since salesforce.com/foundation began its formal program of educating nonprofits on the benefits of online CRM, a rapidly-growing customer base of nonprofits and NGOs worldwide have successfully extended salesforce.com's capabilities beyond profit-oriented customer management to the nonprofit sector. Supported by salesforce.com's donation of its online CRM solution to qualified organizations, organizations such as Easter Seals, Habitat for Humanity San Francisco, Civicus and Foundation for Student Communication/Business Today are finding success with salesforce.com in tracking fundraising and membership activity and forecasting worldwide as well as with contact, affiliate and volunteer activity management and coordination.

"Nonprofits organizations are successfully using salesforce.com's Web-based CRM solution for a wide range of needs," said Marc Benioff, chairman and CEO of salesforce.com. "By making use of the key cost-saving benefits of our application, non-profits are able to spend their money where it counts, instead of on software and maintenance."

"Salesforce.com has really gotten our site selection committee out of the circular, inefficient habits that we were in previously," said Bre Martinez, Habitat for Humanity, San Francisco's director of finance and project development. "Now instead of always going back to the beginning of the process, we can move forward in a definitive straight line."

Through the salesforce.com/foundation, salesforce.com has created a program to educate organizations on the benefits of online CRM for the nonprofit sector. These organizations, who often cannot afford prohibitively expensive conventional enterprise software licenses, can take advantage of salesforce.com's quick, cost-effective and easy-to-use online solution and focus their energies on forward-moving, high-impact programs in the face of relatively few resources, little time, high turnover and unexpected program development modifications. Additionally, salesforce.com offers its award winning application to the first 10 licenses of qualified nonprofits and NGOs at no cost for an unlimited amount of time.

Unlike other client/server CRM systems, salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. The result is a strong, secure, integrated CRM functionality that is cost-effective, easy-to-implement and easy-to-use. A majority of salesforce.com's nonprofit customers are up and running in a day and are using the system consistently.

Salesforce.com/foundation manages the program that brings salesforce.com to nonprofits for free through its 1% Profit initiative - a commitment to give 1% of salesforce.com profits back to the community. By donating 1% of salesforce.com license revenue, the Foundation strives to offer more than just 1% of salesforce.com profits. With exponential growth of the nonprofit customer base as nonprofits become further educated on the benefits of online CRM, the Foundation will give hundreds of thousands of dollars back to the community in this year alone.

Nonprofits eligible for free service must be registered as a 501c3 organization (in the U.S.) or as an NGO (outside of the U.S.) and have charitable purpose. Salesforce.com/foundation will evaluate eligible nonprofits based on predefined criteria. Nonprofits interested in finding out more information about this program and costs for services not covered in this program should log onto www.salesforce.com <http://www.salesforce.com> and follow the steps for nonprofits within the 30-Day Trial or should call 1-800-NO-SOFTWARE. Salesforce.com will ensure nonprofits continue to realize the same satisfaction as other paying customers.

About Salesforce.com Foundation

The Salesforce.com Foundation mission is to remain the leaders in pioneering, evangelizing and implementing the 1% Model, and using this model as a means to improve the lives of people around the world. The Salesforce.com Foundation harnesses the power of product and people to improve the lives of those in need. Using the unique 1/1/1/1 Model -- 1% Time, 1% Equity, 1% Product, "one" with the earth-the Foundation reaches out to the community and increases the effectiveness of nonprofit organizations so they can better achieve their goals. We call this the Power of Us. We concentrate on the use of technology, specifically as it relates to organizations with youth development programs. We have supported technology centers around the world that help kids in technology-bereft urban and rural areas create a better future for themselves. Since July of 2000, salesforce.com employees have given over 40,000 hours of their time and expertise, feeding the homeless, tutoring kids, improving nonprofit spaces, and offering hundreds of helping hands when the world is faced with devastating natural disasters.

About Salesforce.com Foundation

The Salesforce.com Foundation mission is to remain the leaders in pioneering, evangelizing and implementing the 1% Model, and using this model as a means to improve the lives of people around the world. The Salesforce.com Foundation harnesses the power of product and people to improve the lives of those in need. Using the unique 1/1/1/1 Model -- 1% Time, 1% Equity, 1% Product, "one" with the earth-the Foundation reaches out to the community and increases the effectiveness of nonprofit organizations so they can better achieve their goals. We call this the Power of Us. We concentrate on the use of technology, specifically as it relates to organizations with youth development programs. We have supported technology centers around the world that help kids in technology-bereft urban and rural areas create a better future for themselves. Since July of 2000, salesforce.com employees have given over 40,000 hours of their time and expertise, feeding the homeless, tutoring kids, improving nonprofit spaces, and offering hundreds of helping hands when the world is faced with devastating natural disasters.