Harris Interactive Selects Salesforce.com to Help Manage its Growing Sales Activities

Searching for widespread adoption and application flexibility, Harris Interactive chooses salesforce.com for 200-user international deployment

SAN FRANCISCO, Calif. - November 4, 2003 - Salesforce.com®, the world leader in delivering software-as-service, today announced that Harris Interactive, a worldwide market research and consulting firm, is standardizing over 200 US and UK sales and research professionals on salesforce.com. Harris Interactive has begun transitioning to a complete sales and marketing function within the organization, encompassing marketing campaign management, sales activity, proposal generation and tracking, and bookings, as well as providing a seamless "off ramp" for closed deals into the finance department.

"In order to be a world class organization, you need to have a world class sales force supported by a world class sales management system," said Ron Knight, chief of staff and group president at Harris Interactive. "We have found salesforce.com to be an intuitive application and fairly simple to roll out on a global basis."

"Salesforce.com is the leader in the software-as-service market. No other Web-based solution can compete in terms of functionality, usability, price, and options for customization and integration," said Marc Benioff, chairman and CEO of salesforce.com. "Our commitment to innovation and to customer success go hand in hand - and we continue to show momentum in both areas with more than 8,000 companies turning from other solutions to salesforce.com for optimal benefit."

With more than 8,000 customers and 110,000 subscribers worldwide, salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. Salesforce.com allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. The new salesforce.com Integration Server powered by TIBCO (NASDAQ: TIBX), available to salesforce.com customers, offers integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL) and PeopleSoft (NASDAQ: PSFT) applications.

About Harris Interactive

Harris Interactive (www.harrisinteractive.com) is a worldwide market research and consulting firm best known for The Harris Poll, and for pioneering the Internet method to conduct scientifically accurate market research. Headquartered in Rochester, New York, U.S.A., Harris Interactive combines proprietary methodologies and technology with expertise in predictive, custom and strategic research. The Company conducts international research through wholly owned subsidiaries - London-based HI Europe (www.hieurope.com) and Tokyo-based Harris Interactive Japan - as well as through the Harris Interactive Global Network of local market- and opinion-research firms, and various U.S. offices.

About Salesforce.com

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet.  The company’s Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace available at http://www.salesforce.com/appexchange/.

As of July 31, 2008, salesforce.com manages customer information for approximately 47,700 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks.  Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all.  Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available.  Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

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