Salesforce.com Announces Customer Innovation Awards

AMD, American Medical Response, AOL Interactive Marketing, Canal Street Talent, DoubleClick, Esker SA and Globix honored for on-demand CRM innovation and achievement

SAN FRANCISCO, Calif. - November 11, 2003 - Today at its Dreamforce user and developer conference, salesforce.com, the world leader in delivering on-demand applications, will announce AMD (NYSE: AMD), American Medical Response, AOL Interactive Marketing, Canal Street Talent, DoubleClick Inc. (NASDAQ: DCLK), Esker S.A. and Globix as the 2003 salesforce.com Customer Innovation award winners. Honoring customers that are committed to innovating and extending on-demand CRM, this year's awards will be issued in six categories: Time-to-Implement, sforce Innovation, ROI Achievement, 360-degreee Innovation, Integration Success and Customer Innovation.

With more than 900 on-demand customer relationship management (CRM) customers, developers and partners in attendance, salesforce.com chairman and CEO Marc Benioff will present the awards during the general session:

- Time to Implementation Award: AMD
AMD implemented salesforce.com for its global sales, marketing and support organization in under 45 days.

- Sforce Innovation Award: Globix Corporation
Globix used sforce to rapidly integrate salesforce.com with an internal ERP system, as well as with Remedy software linked to an Oracle database to easily and effectively manage critical information organization-wide.

- ROI Achievement Award: American Medical Response
In less than 12 months, AMR achieved 500% ROI by implementing salesforce.com, impacting their bottom line profits by $250,000 monthly.

- Integration Success Award: Esker S.A.
Esker integrated full-featured salesforce.com on-demand CRM with their existing SAP enterprise application and entire corporate network in 90 days.

- 360-Degree Innovation Award: DoubleClick
DoubleClick uses salesforce.com as an open, flexible system that combines marketing, sales data, and customer service and support to deliver a unified picture on how they are performing as a company.

- Customer Innovation Award: AOL Interactive Marketing
America Online is utilizing salesforce.com for online management of advertising and commerce partners, with customized views appropriate to the needs of each unit, bolstering usability and data security.

- Customer Innovation Award: Canal Street Talent
Using the sforce on-demand application server, Canal Street Talent created a Web-accessible database to track executive job opportunities and integrated it with executive client information tracked in salesforce.com, allowing for the rapid match of clients and opportunities.

"Honoring these customers has special meaning, as their leadership and innovation provide shining examples of the value of on-demand CRM, which is the central premise on which salesforce.com was founded," said Benioff. "AMD, American Medical Response, AOL Interactive Marketing, Canal Street Talent, DoubleClick, Esker S.A. and Globix highlight the more than 8,000 customers and 110,000 subscribers that are making salesforce.com and on-demand CRM a success."

About Salesforce.com

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM application, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. The company's Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace available at http://www.salesforce.com/appexchange.
    
As of April 30, 2008, salesforce.com manages customer information for approximately 43,600 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks.  Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all.  Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available.  Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

###
 
Copyright (c) 2008 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.