Salesforce.com Announces Customer Innovation Awards

AMD, American Medical Response, AOL Interactive Marketing, Canal Street Talent, DoubleClick, Esker SA and Globix honored for on-demand CRM innovation and achievement

SAN FRANCISCO, Calif. - November 11, 2003 - Today at its Dreamforce user and developer conference, salesforce.com, the world leader in delivering on-demand applications, will announce AMD (NYSE: AMD), American Medical Response, AOL Interactive Marketing, Canal Street Talent, DoubleClick Inc. (NASDAQ: DCLK), Esker S.A. and Globix as the 2003 salesforce.com Customer Innovation award winners. Honoring customers that are committed to innovating and extending on-demand CRM, this year's awards will be issued in six categories: Time-to-Implement, sforce Innovation, ROI Achievement, 360-degreee Innovation, Integration Success and Customer Innovation.

With more than 900 on-demand customer relationship management (CRM) customers, developers and partners in attendance, salesforce.com chairman and CEO Marc Benioff will present the awards during the general session:

- Time to Implementation Award: AMD
AMD implemented salesforce.com for its global sales, marketing and support organization in under 45 days.

- Sforce Innovation Award: Globix Corporation
Globix used sforce to rapidly integrate salesforce.com with an internal ERP system, as well as with Remedy software linked to an Oracle database to easily and effectively manage critical information organization-wide.

- ROI Achievement Award: American Medical Response
In less than 12 months, AMR achieved 500% ROI by implementing salesforce.com, impacting their bottom line profits by $250,000 monthly.

- Integration Success Award: Esker S.A.
Esker integrated full-featured salesforce.com on-demand CRM with their existing SAP enterprise application and entire corporate network in 90 days.

- 360-Degree Innovation Award: DoubleClick
DoubleClick uses salesforce.com as an open, flexible system that combines marketing, sales data, and customer service and support to deliver a unified picture on how they are performing as a company.

- Customer Innovation Award: AOL Interactive Marketing
America Online is utilizing salesforce.com for online management of advertising and commerce partners, with customized views appropriate to the needs of each unit, bolstering usability and data security.

- Customer Innovation Award: Canal Street Talent
Using the sforce on-demand application server, Canal Street Talent created a Web-accessible database to track executive job opportunities and integrated it with executive client information tracked in salesforce.com, allowing for the rapid match of clients and opportunities.

"Honoring these customers has special meaning, as their leadership and innovation provide shining examples of the value of on-demand CRM, which is the central premise on which salesforce.com was founded," said Benioff. "AMD, American Medical Response, AOL Interactive Marketing, Canal Street Talent, DoubleClick, Esker S.A. and Globix highlight the more than 8,000 customers and 110,000 subscribers that are making salesforce.com and on-demand CRM a success."

About Salesforce.com

Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service.  The company’s Force.com platform (http://www.salesforce.com/platform/) helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud.  Based on salesforce.com’s real-time, multitenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing. 

As of January 31st , 2010, salesforce.com manages customer information for approximately 72, 500 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.  Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all.  Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available.  Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

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