JMJ Associates Chooses salesforce.com Over Microsoft CRM

Single-click integration with Microsoft Outlook and Office applications helps global consulting firm reach full capacity for its business within six months of deployment

SAN FRANCISCO, Calif. - May 10, 2004 - Salesforce.com, the global leader in on-demand customer relationship management (CRM) services, today announced that consulting firm JMJ Associates has selected salesforce.com Spring '04 over Microsoft (NASDAQ: MSFT) to deliver proven CRM functionality to its global sales and management teams. Using salesforce.com's tight integration with Microsoft solutions, the global firm is able to access salesforce.com from within Microsoft Office and Outlook applications in a single click, without servers or software. With salesforce.com's integrated state-of-the-art functionality, JMJ Associates has achieved full capacity for its Americas business within six months of CRM deployment.

"Without salesforce.com, we would not have gotten to our current situation where we are 'sold out' for the next six months," said Bob Allbright, Americas Region business development manager, JMJ Associates. "We've wisely leveraged the on-demand model — in particular, salesforce.com's integration with Microsoft applications — to generate sales which has max'd out our delivery capability within six months of deployment."

With salesforce.com, JMJ Associates has been able to quickly and easily share customer data between salesforce.com and its existing Microsoft Word, Excel and Outlook applications to improve productivity while effectively tracking and managing its customer base, pipeline and financial forecasting. Users and senior managers in Europe and the United States can immediately access accurate and complete customer information and forecasts spanning sales, finance, human resource requirements and operations, improving efficiency and enabling the consulting firm to be much more far-reaching and profitable in its sales and consultant service delivery activities.

JMJ Associates has realized additional benefit from salesforce.com's complete customization flexibility and comprehensive functionality. Salesforce.com allows JMJ Associates to rapidly modify fields, tabs, and workflow to meet the global consulting firm's evolving needs. The 15th generation CRM service also effectively addresses additional business requirements such as contract and document management and analytics with customizable dashboards.

"Salesforce.com's CRM service was so comprehensive, and addressed so many of the features that we needed, it was clear that salesforce.com was the only choice for CRM that could be responsive to evolving needs," Allbright continued. "Salesforce.com was heads and shoulders above where I saw the Microsoft CRM team headed."

"The success of salesforce.com is a direct result of the success of our 9,500 customers," said Marc Benioff, CEO and chairman, salesforce.com. "Global companies are embracing salesforce.com because only the on-demand model can deliver the functionality, integration and customization capabilities to support tangible results within months of deployment."

The fifteenth generation of salesforce.com, salesforce.com Spring '04 breaks new ground in empowering organizations to adapt CRM to precisely fit their specific, unique business and industry needs. With the point-and-click ease of the new salesforce.com Studio, business administrators can create Custom Tabs and brand new modules to extend CRM. The on-demand platform that powers salesforce.com Spring '04 and salesforce.com Studio, sforce 3.0 offers developers complete programmatic control over CRM customization, integration, and extension to create custom CRM solutions with unprecedented simplicity and success. With Spring '04, on-demand CRM is now more customizable than even client/server software.

About JMJ Associates

JMJ Associates is a world-recognized leading strategic management consulting firm specializing in High Performance Safety®, High Performance Project Execution and Organizational Transformation. JMJ's client base includes companies in the petrochemical, construction, utility, service and manufacturing sectors, with projects and operating sites throughout the world including the United States, Europe, Asia, Australia, the Caspian region, the Middle East and West Africa. JMJ Associates' High Performance approach is an innovative and proven process for creating organizational leadership skills and competencies to produce and sustain a workplace environment where extraordinary performance is realized. JMJ's processes and approach involve the training and development of people at all levels of the organization, from top to bottom, to achieve performance breakthroughs when such are not viewed as possible. JMJ's clients are regularly cited as examples of World Class Performance. JMJ makes the impossible possible. Founded in 1987, JMJ's offices are located in Austin Texas and London, England. For information please visit www.jmj.com or call +1 800 707-0565 in the United States or +44 20 7603 2222 in the United Kingdom.

About Salesforce.com

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet.  The company’s Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace available at http://www.salesforce.com/appexchange/.

As of July 31, 2008, salesforce.com manages customer information for approximately 47,700 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks.  Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all.  Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available.  Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

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