Hotel Nikko Tokyo Uses Salesforce.com to Achieve 150% Increase in New Opportunities, 110% Increase in Win Rate

Luxury "urban resort" customizes and implements salesforce.com in six weeks to more effectively target new opportunities and customers

SAN FRANCISCO, Calif. — November 8, 2004 — Salesforce.com (NYSE: CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that the Hotel Nikko Tokyo, the city's most popular hotel, with spectacular views of Tokyo's inner bay and skyline, has implemented Salesforce.com to better share and manage customer information across its sales department. Since deploying Salesforce.com, Hotel Nikko Tokyo has increased new opportunities by 150 percent. The hotel has also achieved a 130 percent increase in its win rate while shortening the sales cycle by five days using Salesforce.com.

Hotel Nikko Tokyo is one of the 12,000 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of September 30, 2004.

"Salesforce.com enables us to actively approach our targeted customers," said Kenji Tanaka, senior manager of sales and marketing for Hotel Nikko Tokyo. "We were able to easily customize Salesforce.com's powerful reporting functionality to check all relevant activity status and review our sales and marketing strategy in real time."

Hotel Nikko Tokyo customized and implemented Salesforce.com in just six weeks. The hotel currently uses Salesforce.com to share and manage customer information across its sales department, analyze tentative reservations to prioritize opportunities, and plan the most effective sales strategy given the activity history on each account.

"Salesforce.com gives us full visibility into the activity of individual sales representative and a better understanding of our sales process through regular reviews of ongoing opportunities," said Kenji Tanaka, senior manager of sales and marketing for Hotel Nikko Tokyo. "It is very important for us to know the progress of each opportunity in real time, in order to take proper measures quickly and proactively, and protect against failed deals. Salesforce.com's on-demand strategy translates into minute-by-minute success."

About Hotel Nikko Tokyo

Hotel Nikko Tokyo opened in 1996. The hotel, an "urban resort," is located in the Tokyo Bay area. Each room faces the water and features a wonderful balcony. Close to the waterfront, Hotel Nikko Tokyo is surrounded by parks and gardens. The interior features natural materials, and fresh air and sea breezes await each guest.

The Hotel Nikko Tokyo facilities also include eight restaurants, a spa, a business center and ballrooms. Built to be the "Balcony of Tokyo," guests can enjoy nature within the city.

About Hotel Nikko Tokyo

Hotel Nikko Tokyo opened in 1996. The hotel, an "urban resort," is located in the Tokyo Bay area. Each room faces the water and features a wonderful balcony. Close to the waterfront, Hotel Nikko Tokyo is surrounded by parks and gardens. The interior features natural materials, and fresh air and sea breezes await each guest.

The Hotel Nikko Tokyo facilities also include eight restaurants, a spa, a business center and ballrooms. Built to be the "Balcony of Tokyo," guests can enjoy nature within the city.