Tata Consultancy Services and Salesforce.com Create Alliance to Develop and Deploy On-Demand Solutions for the Salesforce.com AppExchange

TCS becomes a Salesforce.com Global Strategic SI Partner

TCS Launches CONSULT-On-Demand, the first case based reasoning solution offered on the Salesforce.com AppExchange

SAN FRANCISCO — January 17, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), and Tata Consultancy Services (TCS), the world-leading IT and Consulting organization, today announced the formation of strategic alliance in which TCS, becomes a global strategic SI partner of salesforce.com, and will develop and deploy on-demand business applications on the salesforce.com AppExchange. The move by one of the world's largest consulting firms signifies the incredible growth and momentum in the enterprise for on-demand solutions worldwide.

"The AppExchange represents a momentous opportunity as a platform for on-demand business applications," said N. Chandrasekharan, Global Head of Sales and Operations, TCS. "On-demand solutions have proven they can meet the requirements of global enterprises. And as more and more business applications move towards the "on-demand model", TCS will be well positioned to extend those solutions to our customers. Delivering solutions on-demand via the AppExchange is a natural extension to our strategy of broadening the delivery of TCS applications and solutions to enterprise customers worldwide."

"TCS clearly understands the powerful capabilities presented by AppExchange," said Marc Benioff, Chairman and CEO, salesforce.com. "TCS is one of the world's most far-reaching and forward-thinking IT companies, we are thrilled to have them participating in the salesforce.com on-demand community via the AppExchange."

TCS will launch a series of on-demand call management solutions that will complement and extend the Salesforce Service & Support solution. TCS will also extend and offer other on-demand business applications on the AppExchange to their customers in the future. Concurrently, Salesforce.com's on-demand community of 18,700 customers and 351,000 subscribers will be able to integrate and deploy TCS on-demand solutions alongside any number of other on-demand business applications via the AppExchange into their existing Salesforce implementation.

TCS has announced immediate availability of CONSULT-On-Demand, the first case-based reasoning solution integrated with Salesforce Service & Support, via the AppExchange platform. CONSULT-On-Demand, built on Artificial Intelligence algorithms, provides capabilities to harness and maintain organizational knowledge and expertise. This helps in transitioning the existing experience driven, yet transient, support of organizations to the highest level of consistent support through transient support teams driven by the intelligent knowledge retention and retrieval capabilities of CONSULT-On-Demand. CONSULT-On-Demand for the AppExchange will provide significant added value for existing Salesforce Service & Support customers, by enabling them to resolve repetitive customer support queries rapidly through an AI knowledgebase. It easily integrates with and extends the existing knowledge management capabilities found in Salesforce Service and Support. This will help customers drive faster resolution of their own queries through self-service, thereby reducing overall support costs.

CONSULT-On-Demand for AppExchange is one of more than 150 application listings created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world's first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. Launched today, AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at www.salesforce.com/appexchange.

With AppExchange, salesforce.com customers now have access to new applications that bring the benefits of salesforce.com to an entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can easily add any number of new on-demand applications to their existing Salesforce deployments, extending their success and making the full power and creativity of the salesforce.com customer, partner and developer community available with just a click.

About Tata Consultancy Services Ltd (TCS)

Tata Consultancy Services (TCS) is the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

TCS achieved this by creating and perfecting a unique method of global deployment and delivery of high quality, high value services and products in IT consulting and business process outsourcing. Known as the "Global Delivery Model," this strategic services delivery concept has reshaped the IT services industry.

More than 95% of TCS customers reward the company's reliability, passion, creativity, and unique ability to handle the broadest range of their IT needs by continually extending and deepening their partnerships with TCS. With more than 50,000 of the world's best trained IT consultants located in 34 countries, TCS is uniquely positioned to deliver its flexible world class services seamlessly to any location.

TCS posted total revenues of $2.24 billion (US) in the fiscal year 2004-2005 making it the first Indian IT company to cross the two billion dollar mark. The company is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, please visit www.tcs.com

About Tata Consultancy Services Ltd (TCS)

Tata Consultancy Services (TCS) is the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

TCS achieved this by creating and perfecting a unique method of global deployment and delivery of high quality, high value services and products in IT consulting and business process outsourcing. Known as the "Global Delivery Model," this strategic services delivery concept has reshaped the IT services industry.

More than 95% of TCS customers reward the company's reliability, passion, creativity, and unique ability to handle the broadest range of their IT needs by continually extending and deepening their partnerships with TCS. With more than 50,000 of the world's best trained IT consultants located in 34 countries, TCS is uniquely positioned to deliver its flexible world class services seamlessly to any location.

TCS posted total revenues of $2.24 billion (US) in the fiscal year 2004-2005 making it the first Indian IT company to cross the two billion dollar mark. The company is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, please visit www.tcs.com