The Customer Feedback Center from Customer Feedback Solutions, Inc. Is Now Available on Salesforce.com's AppExchange

Salesforce.com Customers Can Now Deploy the Customer Feedback Center Directly within Their Salesforce Implementations

SAN FRANCISCO — September 27, 2006 — Customer Feedback Solutions, Inc. (CFS), a leading provider of on-demand customer interaction management tools, and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, today announced the availability of CFS' Customer Feedback Center for salesforce.com's AppExchange. The Customer Feedback Center offers a centralized suite of Web-based Customer Interaction Management tools that provides companies with the ability to manage and measure their customers' Website interactions and communications, creating real-time sales opportunities in Salesforce. Built on the AppExchange on-demand platform, the Customer Feedback Center is immediately available for test drive and deployment at http://www.salesforce.com/appexchange.

The Customer Feedback Center (CFC) provides companies with an affordable and easy to use on-demand Customer Interaction Management system without having to purchase and manage expensive software. The CFC centrally manages and measures all customer interactions on a company's Website, including feedback provided, trouble tickets submitted, documents downloaded, knowledge base searches performed and numerous other tasks. The CFC then provides this critical customer information in real-time to marketing, sales, support, and management teams, leading to increased lead generation, reduced costs and increased revenues. The CFC is offered as a Web-based subscription service, with no software to buy, install or maintain, and requires no support from an in-house IT department to implement or operate. A free 30-day trial of the CFC is available today for Salesforce users on the AppExchange.

"Every business wants to generate additional sales leads and revenues in order to positively impact their company's growth," said Adam Zeitsiff, CEO and co-founder of Customer Feedback Solutions, Inc. "With the Customer Feedback Center for AppExchange, Salesforce users can now generate incremental sales leads based upon the increasing number of interactions, feedback and communications that their customers and prospects provide on their Websites. With the CFC, our customers are able to enhance their current Website investment, provide an increased level of customer support, and utilize a centralized tool to sort, delegate and respond to online feedback and requests. The CFC has helped the sales, product and executive management teams from some of the world's largest industry-leading companies make informed decisions in real-time, resulting in increased revenues and a positive effect on their bottom-line."

The Customer Feedback Center for AppExchange is one of more than 300 applications created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world's first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into a salesforce.com customer's account. AppExchange can be found at http://www.salesforce.com/appexchange

About Customer Feedback Solutions, Inc.

Customer Feedback Solutions is a leading provider of on-demand Customer Interaction Management software tools that help companies and customers better connect online. CFS was founded to provide companies of all sizes with more efficient and cost effective solution to manage the growing number of online feedback, requests, communications and marketing interactions that take place with their customers. For additional information about products and services, please contact us at 1-800-465-8430, visit our website at www.custfeedback.com, or find us on the Saleforce.com AppExchange website at http://www.salesforce.com/appexchange.

About Salesforce.com

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet.  The company’s Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace available at http://www.salesforce.com/appexchange/.

As of July 31, 2008, salesforce.com manages customer information for approximately 47,700 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks.  Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all.  Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available.  Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

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