Salesforce.com Takes Enterprise Cloud Computing to the Masses with New Free Mobile Service

LONDON - April 7, 2009 - Salesforce.com [NYSE: CRM], the enterprise cloud computing company, today announced Mobile Lite, a new free mobile offering that provides customers with instant access anywhere to Salesforce CRM. Mobile Lite is now available for iPhone, BlackBerry smartphones and Windows Mobile devices. The announcement was made today at salesforce.com's Cloudforce London event.
 
Mobile Lite builds on the success generated by customers using the full mobile capabilities of Salesforce CRM over the past three years. Mobile Lite now offers salesforce.com customers basic access to some of the most common Salesforce CRM features and an easy way to get started with the productivity and efficiency of cloud computing on mobile devices.

"We want even more customers to experience the success possible with mobile access to our cloud," said Marc Benioff, chairman and CEO, salesforce.com. "We want our customers to take the cloud with them, wherever they go. By delivering mobile access to our cloud, for free, we're accelerating adoption of the cloud and delivering value to customers in times when they need it the most."
 
"Salesforce CRM gives our employees mobile access to the data they need in the cloud," said Brian Fisher, Director, Business Technology, Papa Murphy's Take 'N' Bake Pizza, the world's largest take-and-bake pizza company. "Over half of our employees work remotely and access critical Salesforce CRM data via BlackBerry smartphones. Mobile access to the Sales Cloud has resulted in better data quality, faster data capture, and eliminating paper processes."
 
"Ten years ago, accessing applications on your cell phone was considered advanced. Today, mobile access to enterprise applications is expected," said Sheryl Kingstone of Yankee Group. "Salesforce.com understands the productivity benefits that come with mobile access, and is making Mobile Lite an added benefit of Salesforce CRM."

Salesforce CRM and Mobile Lite
Salesforce CRM delivers an integrated set of real-time cloud applications including the Sales Cloud and the Service Cloud. The Sales Cloud delivers collaboration between sales and marketing across the enterprise. The Service Cloud is the next generation of customer service, allowing companies to join every conversation with their customers, regardless of where they take place.
 
Mobile Lite is a new offering from salesforce.com that enables users to access the Sales Cloud and Service Cloud from their mobile devices. The Mobile Lite service allows end users to log calls and emails, update activities and tasks as well as view account and contact details, leads, opportunities, cases, solutions, assets, and dashboards, all from their mobile device. Mobile Lite offers a subset of the features available in the full mobile version, and with just a few clicks, customers can upgrade to the full functionality.
 
Mobile Lite and the Sales Cloud: Access Customer Data from Anywhere
Companies can use Mobile Lite to get started accelerating the efficiency and productivity of their sales reps regardless of location. Mobile Lite and the Sales Cloud help salespeople and managers stay constantly connected to the latest prospect and customer information so they can:

• ·       Instantly access dashboards, accounts, opportunities, cases, solutions, and more
• ·       Review up-to-the-minute account information right before important calls and meetings
• ·       Respond to leads and customer requests and log the details in Salesforce CRM 
• ·       Improve data quality and pipeline visibility
• ·       Manage relationships and workload while using only a mobile device

Mobile Lite and the Service Cloud: Ensure Customer Satisfaction while on the Road
Mobile field service and support representatives can instantly access critical customer and case information in the Service Cloud using their mobile devices in the field. As issues are resolved, they can update task and event-based information, check the details of the next call, or pull up a map to their next appointment. That means reduced response times and higher customer satisfaction. Adding Mobile Lite to the Service Cloud allows customers to:
 

• ·       Review cases and search solutions from a mobile device
• ·       Review tasks and check activity history to ensure success the first time out on a call
• ·       Update tasks and calendar events from the field

 
For more information, please visit: http://www.salesforce.com/mobile/lite.
 
A video explaining cloud computing in simple terms is available here: http://www.salesforce.com/cloudcomputing/.

Pricing and Availability
Mobile Lite is free and is now available for Salesforce CRM Professional Edition, Enterprise Edition and Unlimited Edition customers.

Professional Edition and Enterprise Edition customers can upgrade to the full mobile version of Salesforce CRM for an additional $50 per user per month.

The full mobile version of Salesforce CRM is included at no extra cost for Unlimited Edition customers.