Now every company can connect in real-time with their partners to increase customer satisfaction and reduce the cost of service with the Service Cloud
Major product breakthroughs across the Sales Cloud and Force.com platform in real-time analytics and real-time workflow
SAN FRANCISCO - May 12, 2009 - Salesforce.com [NYSE: CRM], the enterprise cloud computing company, today announced Summer '09, the company's 29th generation release. Summer '09 will deliver new features across the Service Cloud, the Sales Cloud and the Force.com platform - delivering innovation to every department and every user. The real time cloud infrastructure enables salesforce.com to deliver approximately three major releases a year, ensuring that all of salesforce.com's 55,400 customers can leverage the latest cloud computing innovations to grow their business.
"The power of salesforce.com's real time cloud infrastructure is that it lets customers run their business, not their software," said Marc Benioff, chairman and CEO at salesforce.com. "Salesforce.com is the only company that can instantly and reliably provide the latest innovations to all of our customers, without the hassles of upgrades and maintenance. Summer '09 proves the value of the cloud computing model for customers once again by bringing major product breakthroughs to everyone at no additional cost."
"Like clockwork, Salesforce CRM and the Force.com platform just get better," said Ed Romson of Plantronics. "It's what separates the value of the cloud model from traditional software, and we love it. How often do you buy something that consistently gets better over time?"
"With Summer '09, salesforce.com is delivering the Salesforce to Salesforce revolution to the Service Cloud. Now, in just a few clicks, companies can share case information in real-time with their partners, maintaining the validity of their own business processes while ensuring that customers receive the best service, regardless of which company they contact first," said Sheryl Kingstone, Yankee Group.
Service Cloud: Join the Conversation with the Leader in Customer Service
The Service Cloud transforms customer service through the power of cloud computing, and brings together industry leading cloud computing platforms like Google, Facebook and Twitter with traditional contact center channels like phone, email and chat to capture every conversation and leverage every community expert in the cloud. Some of the new features that will be introduced for the Service Cloud with Summer '09 include:
Sales Cloud: The World's Most Complete Sales Application
The Sales Cloud is the world's most complete and popular sales application on the market today. In the Sales Cloud, sales professionals are driving more sales, generating more leads, and helping sales people increase productivity. In fact, a recent customer satisfaction survey of more than 3,000 global salesforce.com customers found that business executives surveyed are growing their businesses using Salesforce CRM, with a reported 52 percent increase in lead volume, 27 percent increase in win rates, and 30 percent increase in customer retention. Summer '09 will deliver new features to the Sales Cloud focused on helping companies close more deals and grow their business including:
Your Cloud: Build and Run your Custom Apps on the Force.com Platform
The Force.com platform lets customers and partners build and run enterprise applications in salesforce.com's real time cloud, without the need for complex infrastructure. The introduction of Summer '09 makes it even easier to build and run custom applications on Force.com. New features will include:
The Only Enterprise Solution Built on Real-Time Cloud Infrastructure
Salesforce CRM and the Force.com platform are the only enterprise solutions built and run on a real-time cloud infrastructure, which represents the most economical way to run a business. With a real-time infrastructure, upgrades can be delivered instantly and all data processed immediately without any batch processing. Customers also get real-time visibility into the status of the system's high performing reliability, speed, and security.
Pricing and Availability
Salesforce.com's Summer '09 release is currently scheduled to be available to all 55,400 salesforce.com customers in June 2009. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Please visit www.salesforce.com/community/summer09/index.jsp for more information.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.