What is CRM?

What is CRM going to transform in your Sales and Marketing Campaign?

CRM (Customer Relationship Management) cloud apps allow sales managers to monitor and analyse their team's activities so they can forecast sales and plan ahead. For sales reps, CRM cloud apps make it easy to manage customer profile and case history information, freeing up their time and empowering them with expertise.

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For marketers, analysing the effectiveness of marketing campaigns on your Web site, in email, or with Google AdWords is crucial, to ascertain the who, what, how and why of what leads are working.

The Salesforce CRM cloud-based apps let Indian marketers track sales leads and sources, route leads to the right salespeople in real time, and provide the analytics that reveal the bigger picture.

What is CRM changing in the realm of customer service?

Google or Twitter is the cutting edge channel for customers looking for product information, diverting traffic from your call centre. To deliver stellar customer service, use Salesforce's cloud-based Customer Relationship Management software to dovetail all the conversations that happen on Indian social networks with the information at your agents' fingertips, saving you money and getting your customers what they need - faster.

What is CRM Cloud Platform?

Marketing, and service professionals in any industry need optimum ease-of-use in their CRM apps - which is why they are turning to cloud computing. Work smarter with our CRM platform: it gives you easier customisation and higher user adoption. Never look back with Salesforce CRM apps; they work the way you do.

What is CRM Cloud Infrastructure?

Successful CRM customers rely on a proven, trusted infrastructure to run their CRM applications from a virtual data centre.

Salesforce India delivers superb CRM service in four key ways:

High reliability: uptime that exceeds 99.9%

High performance: data access in less than 300 ms

High security: industry certifications such as ISO27001 and SAS 70 Type II

Multitenancy: multiple customers can share common technology and run on the latest release, much like Amazon.com or Google. Your business can lean on us to upgrade all their applications and infrastructure—from the cloud. Your company needs the freedom to manage CRM, not manage technology.

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Topics You Might Be Interested In

Cloud Computing Infrastructure and Architecture What is CRM? 60,000 businesses and 100,000 applications are on-demand, in the cloud.
Operational Success Stories Companies deploy infrastructure and install solutions for clients with great results.
Mobile Application Development The Salesforce mobile capabilities make it easier than ever to build and deploy customised mobile applications in the cloud in India.
Customise your CRM The cloud computing platform is the new wave in business app development - build customised apps on the Force.com platform.
Apps and Models Lean on Salesforce India's servers to develop pre-integrated cloud computing apps on demand, with no onsite software.
Free Trial Join 2 million users and try Sales CRM for 30 days at no cost.
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What is CRM?

Accounts & Contacts
For sales and marketing

For sales managers, CRM cloud apps provide real-time visibility into their team’s activities so they can forecast sales with confidence. For sales reps, CRM cloud apps make it easy to manage customer information so reps spend less time handling data and more time with customers.

For marketers, nothing is more important than tracking the sales that result from leads generated through marketing campaigns on your Web site, in email, or with Google AdWords. CRM cloud apps let marketers track leads and sources, route leads to the right salespeople in real time, and provide the analytics to see what’s working and what can be improved. Learn more

Accounts & Contacts
For customer service

Your customers have questions about your products. Today, they might go to Google or Twitter to look for answers and only contact your call center if they can’t find what they need. To deliver stellar customer service, you need to connect all the conversations that happen on social networks with the internal knowledge your agents use every day. That way, your customers get answers fast and are happy. And it costs you less. Learn more

CRM Cloud Platform

CRM cloud apps need to be easy to use for sales, marketing, and service professionals in any industry. That’s why smart companies rely on a CRM platform that gives them complete freedom to customize CRM for their business. It’s the best way to boost adoption and make sure your CRM apps are working the way you do.

CRM Cloud Infrastructure

Successful CRM customers rely on a proven, trusted infrastructure—the servers and software in a data center—for running their CRM applications. For CRM to work effectively, it must have three characteristics:

  • High reliability – uptime that exceeds 99.9%
  • High performance – data access in less than 300 ms
  • High security – industry certifications such as ISO27001 and SAS 70 Type II

An effective CRM infrastructure is based on multitenancy: multiple customers sharing common technology and all running on the latest release, much like Amazon.com or Google. With multitenancy, you don’t have to worry about application or infrastructure upgrades—they happen automatically. In fact, multitenancy lets companies focus on managing CRM, not managing technology.