Data Governance
Artificial Intelligence
Artificial Intelligence (AI) has the potential to improve the state of the world by augmenting human intelligence, amplifying human capabilities, and providing actionable insights. We believe the ethical and inclusive design, deployment, development, and use of technology is key in unlocking the full potential of AI. The benefits of AI should be accessible to everyone, and it should be safe and inclusive for all. We believe global AI should be transparent, in alignment with existing data privacy laws, technologically feasible, and should acknowledge the many roles and responsibilities existing in the AI ecosystem
Salesforce is deeply committed to the ethical and humane design and use of its technology, and our work on AI is founded on five principles: responsible, accountable, transparent, empowering, and inclusive. We recognize the transformative power of the technologies we create and their role in being a force for good around the world. To achieve this vision we commit to working with governments, business leaders, the scientific community, academics, and citizens to draw upon the expertise of recognized leaders and established frameworks to guide us as we work to ensure the ethical development and use of our products.
Salesforce representatives participate in various AI committees like the U.S National AI Advisory Committee, National Institute of Standards and Technology, the U.S. Chamber of Commerce’s AI Commission, and more. We are also members of the World Economic Forum’s Responsible Use of Technology Steering Committee and other global committees putting accessibility and ethics at the center of AI design and implementation.
Cross-Border Data Flows
Cybersecurity
Trust is the bedrock of our company. It is written in the DNA of our culture, technology, and focus on customer success. Salesforce builds security into everything we do so businesses can focus on growth and innovation. Nothing is more important to us than protecting our customers’ data, and we advocate for policies that strengthen our ability to accomplish that mission. We regularly collaborate with industry leaders to promote security best practices, bring together CISOs across various industries, and develop guidelines to address the evolving landscape. Further, we also look to advocate and work with governments to establish cyber rules that are responsive to the evolving landscape.
Knowing how important it is to work with global policymakers and thought leaders, we are a founding member of the World Economic Forum’s Centre for Cybersecurity. Nothing is more important to us than protecting our customers’ data, and we advocate for policies that strengthen our ability to accomplish that mission. Learn more about our security certifications here.
See how Salesforce is committed to the ethical and humane use of its technology.
Data Privacy and Protection
Salesforce recognizes privacy as a fundamental human right and business imperative. Salesforce supports and will continue to advocate for privacy regulations that protect people while also encouraging innovation. Global privacy laws should be transparent, provide clear definitions and standards, be technologically feasible, and have an enforcement mechanism. Ultimately, privacy is about trust. Building trust means our technologies must help our customers handle personal data responsibly, not use it for unexpected purposes, and respect individuals’ preferences.
To provide our stakeholders with information regarding our commitment to privacy, we created a dedicated site for privacy information around the globe and our transparency report. From here, you can use our Trailhead platform to learn more about privacy regulations in individual regions.
Read more about Salesforce’s continued advocacy for a U.S. comprehensive federal privacy bill.
Digital Transformation of Industries and Public Sector
Salesforce is committed to innovation through the adoption of cloud computing by organizations in long-established and often highly-regulated industries. We support cloud-first policies that provide governments and businesses with a standardized way to approach the use of cloud products and services safely, and securely.
Salesforce empowers governments to meet the demands of modern missions by enabling its customers with the tools they need, on secure and scalable cloud applications to connect data, resources, citizens, and partners with reduced risk and complexity of traditional IT. Read about some of our Trailblazing public sector customers to learn how they have empowered employees and modernized the constituent experience.
Discover how our customers in the public sector modernize the constituent experience.
Equality
Equal Pay
Equal Rights
Housing and Homelessness
Immigration
Racial Equality and Justice
Future of Work
Education
Salesforce supports and gives back to the schools and education nonprofits in our communities. Our all-time global education investment now totals more than $160 million. To date, Salesforce employees have volunteered over 1 million hours to support education and workforce development initiatives.
Through Salesforce’s global Circle the Schools program, employees participate in volunteer activities designed to advance student skills, including literacy in elementary schools, STEM in middle schools, and college and career readiness in high schools.
Military
We know that veterans and military spouses offer unique skills that make them exemplary employees. Since its launch in 2014, Salesforce Military has upskilled and reskilled a growing community of more than 55,000 military Trailblazers with high-demand technology skills and certifications to land meaningful careers in the Salesforce ecosystem. Salesforce Military offers self-paced, expert-led training with Trailhead and certification exams at no cost for active duty military, veterans, and military spouses.
Salesforce, in partnership with the Hiring Our Heroes program, has kicked off the second 2023 cohort of its Skillbridge Fellowship Program and a new Military Spouse Career Accelerator Pilot program. Each program provides service members, veterans, and military spouses hands-on experience to prepare for a transition into Salesforce careers at no cost.
Learn more about Salesforce’s and Hiring Our Heroes Skillbridge Fellowship Program and Military Spouse Career Accelerator Pilot.
Workforce Development and Skilling
At Salesforce, we believe in building a workforce that better represents society — not just internally, but through our partners and customers. This includes partnering with governments, public sector organizations, and nonprofits to promote inclusive economic opportunities through careers in the technology sector, educate constituents on opportunities for skills development, and ensuring programs are accessible to a diverse workforce.
In 2014, Salesforce launched its free online learning platform Trailhead, empowering anyone to learn in-demand skills, from anywhere. Our free, gamified, and self-paced learning platform, gives learners access to over 1,500 badges of marketable skills on desktop and on mobile. We are also proud to announce the launch of Trailcast, our new audio-based learning that allows learners to listen to Trailhead modules, enhancing the learning experience and bringing more flexibility to where and when you can learn — and greater accessibility for all. To connect to opportunities, anyone can join the free Trailblazer Community, a global network of millions of people who help each other along the journey of learning and succeeding with Salesforce. In 2020, we launched the Salesforce Talent Alliance, now a network of 1,000+ Salesforce organizational partners from 50+ countries who have committed to working with us to grow and diversify the Salesforce ecosystem.
Environmental Sustainability
Our sustainability vision is to leverage the full power of Salesforce to accelerate the world to net zero, lead the nature positive movement, and energize the ecopreneur revolution. We recognize that climate change is one of the most pressing issues humanity has ever faced. And the costs weigh heaviest on the world’s most vulnerable communities, amplifying global inequality.
Preventing global temperature rise from exceeding 1.5°C will require transformation at an unprecedented pace and scale — more than any country, coalition, company, or community can accomplish alone. That’s why Salesforce is committed to actively advocating for clear and consistent science-based climate policies that facilitate a just and equitable global transition to a 1.5°C future with partners like 1TT.org and the World Economic Forum. We are also committed to working with businesses and public organizations to help them achieve their climate goals Our climate policy work is guided by three key principles:
- Reduce emissions sources and scale nature-based solutions to reach net zero emissions by 2050
- Reorient economies and financial systems around a net zero future
- Ensure an equitable transition to a more resilient society