Connect the right store with the right product at the right time with a complete, cross-channel view of each customer. Get smarter about managing trade promotions and simplify complex sales processes. And close deals faster with real-time collaboration across the entire field, on any device.
Help customers find answers fast and on their terms with omni-channel support, self-service guides, community forums, and mobile video chat. And slash service hold times with instant access to customer, warranty, entitlement, and installed base information — all in one location.
“We literally have billions of transactions a day on Salesforce. And everything is connected, collaborative, and mobile.”
64%
OF CONSUMERS EXPECT REAL-TIME INTERACTIONS FROM COMPANIES *
80%
OF CONSUMERS BECOME MORE BRAND LOYAL WITH PERSONALISED SERVICE *
61%
OF MILLENNIALS WILL SHARE PERSONAL DATA TO RECEIVE PERSONALISED EXPERIENCES *
