Named 2002 Product of the Year By Customer Inter@ction Solutions Magazine

Market leader in online customer relationship management singled out for technological excellence and vision

SAN FRANCISCO, Calif. - January 20, 2003 -, the market leader in online customer relationship management (CRM), announced today that its online CRM solution has been named a 2002 Product of the Year winner by Customer Inter@ction Solutions® magazine, the premier CRM, call center and teleservices magazine published by Technology Marketing Corporation (TMC®). The full list of winners appears in the January 2003 issue of the magazine, available online at

The Product of the Year award honors top companies for their outstanding products, while educating readers on the vast array of CRM offerings. Winners were selected by an editorial team on the basis of technological excellence and vision. As Nadji Tehrani, chairman of TMC and founder of Customer Inter@ction Solutions explained, " is a clear leader in the CRM sector, and we're proud to reward their hard work and innovation with a Product of the Year Award for 2002."

This award complements a full slate of industry honors secured by including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group, and InfoWorld's 2001 CRM Technology of the Year.

"For over 75,000 users in 107 countries, is synonymous with CRM success," added Marc Benioff, chairman and CEO of "We are pleased to be recognized for our efforts in replacing complex, expensive enterprise software with cost-effective, easy-to-use online services that are built from the ground-up to deliver value instead of headaches."

Companies are switching to, driven by frustration with the costs and limitations of client/server software. Divisions and workgroups within large companies are implementing in spite of corporate mandates to use legacy CRM software. Given the quick success seen with, usage is growing virally - to more than 5,700 customers and 75,000 users worldwide - as executives switch from enterprise software to online CRM success.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 0800 0921223 .