Hirsch Electronics Selects Salesforce.com S3 to Manage Customer Relationships

High-security systems provider chooses on-demand service versus Siebel Systems software

SAN FRANCISCO, Calif. - July 22, 2003 - Salesforce.com®, the world leader in delivering software-as-service, today announced that Hirsch Electronics Corporation, a leading manufacturer of high-security systems that control access to property and information, has standardized its integrated sales and support operations on salesforce.com S3. Hirsch Electronics selected salesforce.com S3 versus Siebel (NASDAQ: SEBL) for its low upfront and implementation costs, tightly integrated sales automation and technical support functionality. Initially hesitant about the hosted model, the security expert's IT department was quickly reassured by salesforce.com S3's enhanced security, reliability and control.

"Salesforce.com S3 is an incredible value for integrated CRM," said John Piccininni, vice president of sales at Hirsch Electronics. "Tightly connecting our sales and tech support teams with salesforce.com S3 has helped us be much more responsive to customers. As security professionals, we were also impressed by salesforce.com's commitment to and investment in protecting every customer's data."

Prior to implementing salesforce.com, Hirsch Electronics lacked a centralized system, forcing customers to repeat critical information with each contact and limiting visibility into critical issues related to an account. The company's 18-month search for a CRM system with tightly integrated sales and support functionality led to the selection of salesforce.com S3 over Siebel and other competing software systems.

Deployed within six weeks, including process definition and customization, salesforce.com S3 now provides a shared 360-degree view of customer activities, improving effectiveness and professionalism of Hirsch's sales and support teams. Hirsch Electronics also reports more efficient customer service, better lead management, and a higher response rate for email marketing campaigns.

"For more than 6,900 companies worldwide, salesforce.com S3 is the choice for CRM success - without software," said Marc Benioff, chairman and CEO of salesforce.com. "The benefits of our software-as-service model - low risk and cost, high flexibility, and rapid deployment - are unmatched by legacy client/server software, and this clear value advantage is the driving force behind salesforce.com's profitability and our customers' success."

With more than 94,000 subscribers worldwide, salesforce.com is the first profitable software-as-service company. Salesforce.com S3 enables the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the new client/service application system, allowing it to be easily customized by tools from BEA (NASDAQ: BEAS), Borland, Microsoft (NASDAQ: MSFT), and Sun (NASDAQ: SUNW). The new salesforce.com Integration Server powered by TIBCO (NASDAQ: TIBX), available to salesforce.com S3 customers, offers integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL), PeopleSoft (NASDAQ: PSFT), and Siebel (NASDAQ: SEBL) applications.

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Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

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