Geac Signs $500,000 Global Agreement with salesforce.com to Automate Over 200 Sales & Marketing Professionals

Conversion to salesforce.com S3 makes Geac salesforce.com's 7,100th successful implementation

SAN FRANCISCO, Calif. - August 11, 2003 - Salesforce.com®, the world leader in delivering software-as-service, today announced that Geac® (TSX: GAC), a global enterprise software company for Business Performance Management, has standardized global sales and marketing operations on salesforce.com S3. The company, which serves approximately 40 percent of the Fortune 100, turned to salesforce.com S3's dynamic language delivery, real-time multi-currency reporting, Microsoft (NASDAQ: MSFT) Outlook integration, and true mobile and offline capabilities to support a sales and marketing force working across dozens of countries and in 10 languages. With the addition of Geac, salesforce.com now has more than 7,100 customers worldwide who rely on the software-as-service model to manage customer information, files and documents without risking a lengthy, expensive software deployment.

"With customers in nearly 100 countries, we needed a truly global CRM solution to fully leverage our customer base," said Tim Wright, CIO of Geac. "Given the project scope, our current CRM approach was not the answer as it lacked the global requirements we needed to operate our expanding business. We have now successfully consolidated a number of global CRM systems into salesforce.com S3 to provide on-demand access to customer data and critical functionality from any location in the world."

Faced with customer information scattered across various back-end and CRM systems, Geac needed to implement a single global system that could provide its sales force with a consolidated customer view in the appropriate language and currency. Geac rapidly implemented salesforce.com S3 across all worldwide offices and migrated all legacy customer data. Now with salesforce.com S3, more than 200 salesforce.com subscribers at Geac access global forecasting, team selling, and document management functionality, thereby improving global account management through proactive identification of concerns and issues on multinational accounts. In addition, Geac's marketing team is using the system for marketing campaign management and lead tracking. Geac is also using sforce, the salesforce.com client/service application system, to integrate salesforce.com S3 with legacy data warehouses, easily driving the critical success factor of accessing sales and account data spanning the company's 30-year history.

"Software-as-service is now a proven model for handling large multi-national companies, to the point where companies like Geac are telling us they never even considered CRM software," said Marc Benioff, chairman and CEO of salesforce.com. "Why would they struggle with a complex global CRM software deployment when they can get comparable functionality implemented in weeks instead of months or years, at a fraction of the cost and risk? 'The End of Software' is coming fast, as 7,100 salesforce.com customers and 95,000 subscribers realize the benefits of on-demand CRM and rapid CRM success."

With 7,100 customers and 98,000 subscribers worldwide, salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. Salesforce.com S3 allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the salesforce.com client/service application system, allowing it to be easily customized by tools from BEA (NASDAQ: BEAS), Borland, Microsoft and Sun (NASDAQ: SUNW). The new salesforce.com Integration Server powered by TIBCO (NASDAQ: TIBX), available to salesforce.com S3 customers, offers integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL), PeopleSoft (NASDAQ: PSFT), and Siebel (NASDAQ: SEBL) applications.

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Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

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