Salesforce.com Reaches 7,800 Customer Milestone as Inter-Tel Selects Salesforce.com S3 for up to 520 Users

Salesforce.com wins over on-premise CRM software as a better fit for their sales operation with better ease of use, quicker time to implement, and lower total cost of ownership

SAN FRANCISCO, Calif. - October 07, 2003 - Salesforce.com®, the world leader in delivering software-as-service, today announced that Inter-Tel, Incorporated (NASDAQ:INTL), a leading provider of voice and converged communications solutions for small- to mid-size enterprises, has licensed 520 users nationwide on salesforce.com S3, becoming salesforce.com's 7,800th customer. The company chose salesforce.com's innovative customer relationship management (CRM) service over conventional software vendors on the basis of usability, cost and deployment time, completing initial deployments in less than 60 days.

"Salesforce.com's software-as-service model delivers superior usability for our sales force and a lower overall cost of ownership over traditional installed software," said Norman Stout, executive vice president and CAO at Inter-Tel. "We were able to get up and running on a solution configured to our needs very quickly. The solution is designed to enable our team members to respond to inquiries quicker and with more information at their disposal."

With salesforce.com S3, Inter-Tel now has a single on-demand system that enables the secure management of sales force automation, customer service and support, as well as sharing of documents and files. Inter-Tel has configured the salesforce.com application with particular views appropriate to the needs and usability of each unit. With salesforce.com, Inter-Tel has been able to take advantage of the combination of relatively quick deployment and lower total cost of ownership for its customer relationship management.

"Over 7,800 customers worldwide are now turning to salesforce.com for CRM success without software," said Marc Benioff, chairman and CEO of salesforce.com. "The clear advantages of the utility model for these companies - benefits such as low risk and cost, high flexibility and rapid deployment - are the driving force behind salesforce.com's profitability and its customers' success. We're excited to have reached this significant customer milestone with this latest agreement."

With more than 7,800 customers and 100,000 subscribers worldwide, salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. Salesforce.com S3 allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the salesforce.com client/service application system, allowing it to be easily customized by tools from BEA (NASDAQ: BEAS), Borland, Microsoft (NASDAQ: MSFT), and Sun (NASDAQ: SUNW). The new salesforce.com Integration Server powered by TIBCO (NASDAQ: TIBX), available to salesforce.com S3 customers, offers integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL), PeopleSoft (NASDAQ: PSFT), and Siebel (NASDAQ: SEBL) applications.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .