Paymentech Integrates Salesforce.com Winter '04 With Call Center and Financial Legacy Systems

Number one payment processor in North America relies on salesforce.com to provide 300 users with lead and opportunity generation, customer service and campaign management solutions

SAN FRANCISCO, Calif. - November 10, 2003 - At its Dreamforce user and developer conference today, salesforce.com, the world leader in delivering on-demand applications, announced that Paymentech, the number one payment processor in North America, is using salesforce.com Winter '04 and now has 300 subscribers using the on-demand application in its client relations, franchise, strategic, and retail sales groups. Using the sforce on-demand application server, Paymentech has already integrated salesforce.com with its call center and financial legacy applications and plans to integrate salesforce.com with its pricing system. "With salesforce.com, we now have access to a bevy of critical customer information that we can share across our different sales teams to ensure our clients are getting the highest quality service available," said Chris Leontiou, group executive of Retail Sales at Paymentech. "Salesforce.com is excellent in terms of flexibility, it helps us ensure our reporting is uniform and accurate, and it gives our people better ways to communicate both internally with each other and externally with customers." Prior to salesforce.com, Paymentech used a variety of un-integrated sales management tools. With salesforce.com Winter '04, Paymentech has customized the application to fit multiple business processes across different teams and consolidated its business development opportunities into a single reporting system. Users from throughout the sales team and client relations group rely on salesforce.com for workflow automation, lead and opportunity generation, customer support, and campaign management. In addition, mobile workers use Offline Edition to access salesforce from the road.

"Paymentech is another leading company that understands the power and convenience of the software-as-service model," said Marc Benioff, chairman and CEO of salesforce.com. "More and more, business leaders are seeing the benefits of on-demand solutions like salesforce.com. They're leaving the IT to us and spending their time and resources where they should be -- finding better ways to satisfy their customers."

With more than 8,000 customers and 110,000 subscribers worldwide, salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. The fourteenth generation of salesforce.com, Winter '04 provides more than 1000 customization, globalization and integration CRM features businesses need for successfully managing complex relationships with their customers worldwide. The new release includes sforce 2.0, the world's first on-demand application server, and allows developers to customize, integrate and extend their CRM solution to meet their specific business requirements. The salesforce.com Winter '04 release includes new state-of-the-art CRM features such as dashboard controls, workflow automation, real-time alerts and contract management.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .