Apex Strategies Chooses Salesforce.com Winter '04 Over Siebel for On-Demand Customer Relationship Management

State-of-the-art CRM delivers comprehensive functionality, Microsoft Outlook integration and low cost of ownership for federal contract management consulting firm

SAN FRANCISCO, Calif. - January 20, 2004 - Salesforce.com, the world leader in delivering on-demand applications, today announced that Apex Strategies has chosen salesforce.com Winter '04 over Siebel (NASDAQ: SEBL) for on-demand customer relationship management (CRM). After evaluating Siebel OnDemand, Apex Strategies chose salesforce.com for its broader functionality, state-of-the-art customization capabilities, proven cost effectiveness, and tight integration with Microsoft Outlook, Word and Excel.

A federal contracting management consulting firm, Apex Strategies was looking for a CRM solution that could provide direct access to current customer data and information for company employees regardless of location. It wanted a hosted CRM solution that could be flexibly customized to match how its business was structured. With salesforce.com, all employees share a unified view of customer information that can be accessed online at any location. Apex is using salesforce.com's document management and sales force automation features to better manage new business opportunities. The company also has customized salesforce.com for its specific business needs, including tailoring the Microsoft Outlook integration to closely manage critical government compliance issues.

"Using salesforce.com has become part of our daily life," said Michael Gammill, president and founder, Apex Strategies. "Salesforce.com deftly addresses our needs with its easily customizable features, functionality, and ability to give us access to current customer information any time, from anywhere. We can't live without it."

"For the smallest entrepreneurs to the largest enterprises, salesforce.com offers state-of-the-art on-demand CRM that can be easily customized to meet specific business requirements," said Marc Benioff, chairman and CEO, salesforce.com. "Unlike other CRM companies, salesforce.com has a flexible on-demand model that does not force our customers into a rigid way of doing things with regards to features, price or implementation. This is why an ever-growing number of customers and subscribers have chosen salesforce.com for CRM success."

With more than 8,400 customers and 120,000 subscribers, salesforce.com is the world's most successful on-demand application utility and the first profitable software-as-service provider. Salesforce.com allows for the scalable, secure management of sales force automation, customer service and support, marketing automation, document management, contract management, and analytics. Salesforce.com also recently announced sforce 2.0, the next generation of the salesforce.com on-demand application server. Open, secure and reliable, the sforce 2.0 on-demand application server is the world's first platform for customizing, integrating and extending salesforce.com to meet specific business needs.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .