Serviant Corporation Chooses Salesforce.com Winter '04 Over Siebel Systems for On-Demand CRM

Customizes and successfully deploys state-of-the-art CRM in less than two weeks

SAN FRANCISCO, Calif. - January 21, 2004 - Salesforce.com, the world leader in delivering on-demand applications, today announced that Serviant Corporation has chosen salesforce.com Winter '04 over Siebel Systems, Inc. (NASDAQ: SEBL) for on-demand customer relationship management (CRM). With salesforce.com, Serviant benefits from a state-of-the-art on-demand CRM solution with proven features and functionality.

As a managed services provider targeting the radio frequency identification (RFID) industry, Serviant was looking for a CRM solution that could help them grow rapidly in a new market. Serviant selected salesforce.com over Siebel to leverage the benefits of a mature, 14th generation on-demand CRM solution. Serviant's implementation of salesforce.com took less than two weeks from signing to deployment. The company is also using salesforce.com Wireless Edition to ensure that its employees have access to current customer information anytime, anywhere from any mobile device.

"As the clear leader in on-demand CRM, salesforce.com provides our company the features and functionality that we need to be successful," said John Whittaker, CEO, Serviant Corporation. "Salesforce.com gives us the business agility to provide our clients excellent service no matter where we are — on the road, at work, or at home."

"A proven on-demand CRM solution that provides powerful functionality yet is easy to use is crucial to companies like Serviant who are seizing opportunities in a rapidly growing market," said Marc Benioff, chairman and CEO, salesforce.com. "As the world leader in on-demand CRM we will continue to deliver a state-of-the-art solution that provides the features and capabilities companies need to successfully manage their unique business requirements."

With more than 8,400 customers and 120,000 subscribers, salesforce.com is the world's most successful on-demand application utility and the first profitable software-as-service provider. Salesforce.com allows for the scalable, secure management of sales force automation, customer service and support, marketing automation, document management, contract management, and analytics. Salesforce.com also recently announced sforce 2.0, the next generation of the salesforce.com on-demand application server. Open, secure and reliable, the sforce 2.0 on-demand application server is the world's first platform for customizing, integrating and extending salesforce.com to meet specific business needs.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .