Teams Up With Nextel to Make The World's Most Popular On-Demand CRM Available on Nextel's All Digital Wireless Network

Partnership brings together Nextel's enterprise strength and unique 4-in-1 wireless devices with award-winning mobile CRM solution

SAN FRANCISCO, Calif. and RESTON, Va. - January 28, 2004 -, the world leader in delivering on-demand applications, has teamed with Nextel Communications Inc. (NASDAQ: NXTL) to make the award-winning on-demand customer relationship management (CRM) service available on Nextel's nationwide all-digital wireless network, opening the door to further expansion in the enterprise space. The two companies will provide comprehensive, state-of-the-art mobile CRM by delivering rich data solutions to companies seeking a fast, easy and affordable way to increase the productivity of their mobile sales force. Now, customers using Nextel's BlackBerry® handheld devices and's proven on-demand CRM can retrieve and update account, contact, and lead information, and obtain reports remotely about events and tasks.

Designed expressly with the mobile salesperson in mind, Wireless Edition supports unique features such as natural language querying, enabling users to spend less time chasing down information and more time servicing customers. As part of this agreement, mobile sales teams using the BlackBerry 6510™ from Nextel and the BlackBerry 7510™, the only BlackBerry handheld with a speakerphone and Nationwide Direct Connect™ — the coast-to-coast digital walkie-talkie service, will have direct access to on-demand CRM from anywhere at any time, and the groundwork is laid for the two companies to set new standards of wireless solutions for the mobile business user.

"Mobile sales reps need access to their critical customer and deal information anytime, anywhere," said Marc Benioff, chairman and CEO, "The combination of Nextel's wireless service and mobile devices, with's on-demand model turns this vision into reality. Now, more than 8,400 customers and 120,000 subscribers can immediately access customer information to address and resolve business issues in real-time."

"Nextel's agreement with reaffirms an ongoing commitment by both companies to deliver tools that increase productivity through a faster exchange of information," said Ernie Cormier, vice president of Business Solutions for Nextel. "We have seen a great response to our existing business solutions and are excited about the opportunity to work with a thought leader in utility computing and a market leader in on-demand CRM to extend our reach into those markets and beyond."

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

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