Sforce 2.0 Named 2003 Product of the Year By Technology Marketing Corporation's Customer Inter@action Solutions® Magazine

Industry's first on-demand application server allows creation of highly customized and integrated on-demand CRM solutions that meet and exceed the sophistication available from traditional software-based applications

SAN FRANCISCO, Calif. - February 4, 2004 - Salesforce.com, the global leader in on-demand customer relationship management (CRM) services, announced today that Technology Marketing Corporation (TMC™)'s Customer Inter@action Solutions® magazine has named salesforce.com's sforce 2.0 on-demand application server as a 2003 Product of the Year Award recipient. Sforce powers salesforce.com, the on-demand customer relationship management (CRM) service used by over 8,400 companies around the world. With the availability of sforce 2.0, salesforce.com customers can now build and deploy their own on-demand applications in an open, secure and reliable environment, using the same state-of-the-art infrastructure used by the world's most popular CRM solution.

Sforce2.0 was selected for TMC Product of the Year 2003 honors by an independent editorial panel. The on-demand platform was also previously recognized with a TMC Innovation Award 2003.Customer Inter@action Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982. A full list of Product of the Year winners appears in the January 2004 issue of Customer Inter@action Solutions magazine at www.cismag.com.

"Each year, Customer Inter@action Solutions magazine bestows its Product Of The Year Awards on companies that demonstrate the crème de la crème of technological advancements and application refinements," said Rich Tehrani, group editor-in-chief, Customer Inter@action Solutions. "Winners were selected by an editorial team on the basis of technological excellence and vision."

"Salesforce.com is a proven leader in on-demand CRM services. We're proud to reward their hard work and innovation with a 2003 Product of the Year Award for sforce," said Nadji Tehrani, chairman of TMC and founder of Customer Inter@action Solutions.

"The sforce on-demand application sever provides a competitive advantage for our customers by allowing quick and easy creation of custom solutions tailored to their business requirements," said Marc Benioff, chairman and CEO, salesforce.com. "Sforce and on-demand application development and deployment make the promise of Web services real today. It is an honor to receive a Product of the Year Award for sforce, and we will continue to deliver state of the art customization and integration solutions to make on-demand CRM customers successful."

Open, secure and reliable, the sforce on-demand application server is the world's first platform for creating, hosting and executing client/service applications. Sforce allows developers to customize, integrate and extend the salesforce.com user interface, business logic and data model to support their specific business requirements with unprecedented simplicity and success. Introduced in June 2003, more than 50 solution providers, 300 enterprises and 1000 developers are already using sforce to extend salesforce.com and build new applications.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .