NetContinuum Chooses salesforce.com to Replace Siebel OnDemand

Salesforce.com delivers most customizable CRM to worldwide sales and support organization

SAN FRANCISCO, Calif. - April 15, 2004 - Salesforce.com, the global leader in on-demand customer relationship management (CRM) services, today announced that NetContinuum, the leading provider of ASIC-based application security gateways, has replaced its Siebel [NASDAQ: SEBL] OnDemand UpShot Edition with salesforce.com's Spring '04 service for its worldwide sales and support teams. NetContinuum deployed salesforce.com across Europe, Asia and the U.S. in two weeks, including integration with Microsoft (Nasdaq: MSFT) Outlook via the sforce on-demand platform. NetContinuum has also used salesforce.com Studio to rapidly customize the proven salesforce.com service to match its global reporting and workflow requirements.

"As a growing global organization, we needed a flexible, scalable CRM solution that could be easily customized to match our business processes," said Cameron Lorentz, vice president of worldwide sales, NetContinuum. "Our old system simply couldn't keep up — or match the ease of use and the customization capabilities of salesforce.com."

The combination of salesforce.com's ease of use and deep customization has resulted in improved productivity and management insight, and helped NetContinuum gain an advantage in the competitive application security market. Users across the globe now can access real-time customer data on-demand, as well as state-of-the-art functionality for tracking customer interactions. Salesforce.com and sforce 3.0 are tightly integrated with Microsoft Outlook, Word and Excel, streamlining access and information sharing with business productivity applications. Mobile users have access to customer information and data via salesforce.com's offline capability when they are not connected to the network.

"Companies realized that the on-demand model is the only choice for CRM success — and that salesforce.com is the only choice for on-demand CRM," said Marc Benioff, chairman and CEO, salesforce.com. "Salesforce.com is the market leader in on-demand CRM and provides customers a proven track record of innovation, delivery and success."

The fifteenth generation of salesforce.com, Spring '04 breaks new ground in empowering organizations to adapt CRM to precisely fit their specific, unique business and industry needs. With the point-and-click ease of the new salesforce.com Studio, business administrators can create Custom Tabs and brand new modules to extend CRM. The on-demand platform that powers salesforce.com Spring '04 and salesforce.com Studio, sforce 3.0 offers developers complete programmatic control over CRM customization, integration and extension to create custom CRM solutions with unprecedented simplicity and success. With Spring '04, on-demand CRM is now more customizable than even client/server software.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .