Integration with partner portal via the sforce platform improves channel communication and performance
SAN FRANCISCO, Calif. — August 3, 2004 — Salesforce.com (NYSE: CRM), the market and technology leader in customer relationship management (CRM) on-demand, today announced that Enterasys Networks (NYSE: ETS), the Secure Networks Company™, is using salesforce.com Enterprise Edition to manage its global customer and partner relationships. Following its selection of salesforce.com in August 2003, Enterasys successfully deployed the award-winning on-demand CRM service to 30 countries in 90 days. Salesforce.com was also integrated with Enterasys' partner portal via the sforce on-demand platform.
Enterasys is one of the 10,700 companies of all sizes, industries and geographies that make up the salesforce.com customer base as of June 30, 2004.
"We were looking for a CRM system to support our global sales process improvement initiative, and give us tighter communication with our channel partners," said Michael Rivers, executive vice president, worldwide sales and service, Enterasys Networks. "We also wanted it in 90 days — a nearly impossible goal. Salesforce.com was able to rise to the challenge. We rolled it out to all our countries in 90 days, and the sforce platform gave us full integration with our partner portal to enhance relationships with partners around the globe."
A renowned enterprise networking leader with more than 15 years of experience and over 650 patents, Enterasys Networks provides Secure Networks™ solutions to some of the world's most successful companies, including many of the Fortune 500. Seeking to improve its sales execution and increase the overall productivity of its sales team, as well as support its worldwide partner network, Enterasys embarked on a global sales process improvement initiative. The centerpiece of this initiative was implementing a more robust CRM solution: salesforce.com.
Today, Enterasys uses salesforce.com's customizable, real-time dashboards to guide critical business decisions, such as manufacturing demand planning. In addition, salesforce.com is allowing Enterasys to better collaborate across departments. For example, service support calls are managed within salesforce.com so that calls made by customers into the service center are transparent to the sales team. By providing a consistent, unified system for collecting and sharing customer information on a worldwide basis, salesforce.com enables greater visibility into sales opportunities across geographies, departments, and management structure.
Tight integration between salesforce.com and Enterasys' growing partner portal via the sforce on-demand platform allows the company to streamline its important partner relationships. Through the integrated portal, partners can request special pricing, create valid configurations and easily convert quotes into an order. Orders are automatically accessible to salespeople directly from salesforce.com. Finally, partner-generated configurations and bill of materials are automatically connected with forecasting information to improve demand planning.
"Salesforce.com delivered implementation speed without sacrificing functionality, integration, or flexibility of customization," Rivers continued. "Sforce was extremely easy to use and our integrations remain intact as salesforce.com adds new functionality with each release. It has been a straight path to CRM success without a single detour."
Rivers concluded: "The bottom line is that salesforce.com helps us better communicate our Secure Networks strategy to our partners and customers. Instead of worrying about CRM, we can focus on doing what we do best — helping customers to build an entire Secure Network from scratch or significantly enhance the security of a multi-vendor network."
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