ReShape Selects Over Siebel CRM OnDemand for Superior Customization and End User Experience's state-of-the-art functionality and high-touch CRM Success Program are also cited in decision to implement market leader in on-demand CRM

SAN FRANCISCO, Calif. - August 23, 2004 - (NYSE: CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that ReShape Inc., a leader in chip-level design automation, has successfully implemented to help drive the next phase of sales growth for its start up business. A customer since April 2004, ReShape chose Professional Edition over Siebel (NASDAQ: SEBL) CRM OnDemand for greater customization, a better user experience, state-of-the-art functionality, and's innovative, high-touch CRM Success Program.

ReShape is one of the 11,100 companies of all sizes, industries and geographies that comprised the customer base as of July 31, 2004.

"I joined ReShape from a company that had a substantial investment in Siebel," said Michael Faust, vice president, worldwide sales, ReShape. "Therefore, I naturally included Siebel's OnDemand offering on my shortlist of solutions to evaluate. In evaluation, the difference between and Siebel OnDemand was tangible. was snappier and easier to use. It delivers more customization and a better user experience. In addition, I was confident the team understood our business and will go out of their way to help us achieve CRM success."

An emerging company in the competitive system-on-a-chip (SOC) design market, ReShape turned to to provide enterprise-class on-demand CRM that could be easily customized to meet its business. With, ReShape found that full customization could be performed with a point-and-click interface - all without programming by ReShape. is also easily integrated with Microsoft (NASDAQ: MSFT) Outlook, Intuit (NASDAQ: INTU) QuickBooks and other applications critical to the success of growing businesses like ReShape. In addition, the integrity of ReShape's customizations and integrations is preserved each time upgrades its service.'s unique CRM Success Program provides ReShape with a wide range of free resources on an ongoing basis. provides ReShape with complementary retraining and support, and completes regular account reviews to assist ReShape in its progression up its individual CRM success "ladder." ReShape can also access relevant best practices and white papers from to help meet its CRM goals.

"There is a huge value in having CRM online that everyone can tap into in real time, as opposed to bulky, overly-expensive software," Faust continued. " goes one better by wrapping that value in a complete package focused on our success. It's a great experience to work with a company that goes out of its way to understand our business and give us the same level of attention that big companies receive."

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