New Customforce toolkit and sforce 5.0 client/service integration platform usher in a new era of managing and sharing information on-demand
SAN FRANCISCO, Calif. — November 2, 2004 — Salesforce.com (NYSE: CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced Winter '05, the 17th generation of its award-winning service. The Winter '05 product line includes Salesforce.com Winter '05, Supportforce Winter '05, sforce 5.0 and the new on-demand customization toolkit, Customforce. Together, these four products represent the new standard for building and delivering on-demand applications.
With the introduction of Winter '05, salesforce.com will provide the world-class applications, customization toolkit and integration platform that enable enterprises to run their entire applications infrastructure using an on-demand strategy. Companies will be able to build new on-demand applications for critical business processes, such as finance, IT, and human resources, which are as reliable and powerful as Salesforce.com is for CRM.
"With Winter '05, we are able to provide our engineering and product development organizations the same type of on-demand benefits our sales and support organizations currently enjoy," said David Brooks, director of CRM of Magma Design Automation, a user of salesforce.com for almost two years. "Our entire product lifecycle, from bug tracking and release management to software delivery, now runs as an on-demand application built with Customforce."
Announced at Dreamforce, salesforce.com's second annual user and developer conference, Winter '05 will be available to all 12,000 customers and 185,000 paying subscribers worldwide on November 15, 2004. Salesforce.com's unique on-demand model immediately delivers all the benefits of Winter '05 to the entire salesforce.com customer base, at no extra cost, while preserving the integrity of existing customization and integration for every customer. Winter '05 is available in Personal, Team, Professional and Enterprise Editions, allowing customers to choose the best product for their size of implementation and enterprise.
Winter '05: Complete Product Line — Applications, Toolkit and Platform
Salesforce.com — on-demand CRM
Salesforce.com Winter '05 represents the latest innovations in state-of-the-art on-demand CRM. Highlights include:
Supportforce — on-demand customer service
Supportforce is the on-demand customer service tool from salesforce.com, launched in September with the support of the industry's leading contact center infrastructure providers including Avaya (NYSE: AV), Cisco Systems, Alcatel (NYSE: ALA, Paris: CGEP.PA), Aspect Communications (NASDAQ: ASPT) and Genesys (an Alcatel company). Supportforce Winter '05 updates include:
Customforce — on-demand customization toolkit
It addition to enhancing the company's flagship CRM applications, with Winter '05, salesforce.com adds the capability for enterprises to extend the value of on-demand beyond sales, marketing and service to new aspects of their business. With the new Customforce, companies can customize their CRM or service solutions to meet their unique requirements, and extend those applications to manage additional business processes, including those in IT, human resources and engineering. And through Customforce's unique setup and configuration model, all of those customizations and extensions can be built on-demand, without any programming.
Available to customers of Salesforce.com and Supportforce at no additional cost, Customforce represents an advance in the state-of-the-art for on-demand computing, allowing enterprises to get all the benefits of the utility model while meeting or exceeding the customization capabilities of traditional software. Customizations that can take weeks or months with traditional enterprise software can now be done in minutes, allowing Salesforce.com and Supportforce to evolve seamlessly with other business applications. And with Customforce, customizations remain intact through salesforce.com's seasonal product releases, and available via the sforce Web service API for advanced integration.
Sforce — on-demand integration platform
Now in its fifth generation, sforce 5.0 continues to enhance the Web services and integration capabilities that enterprises need to ensure their on-demand CRM systems fit in and stand out with the rest of their enterprise architecture. Sforce 5.0 features several new capabilities, including a new lead management API, and new Meta data features designed to assist developers creating applications for mobile devices. Sforce continues to enjoy support from leading development tool companies, including the recently updated sforce Toolkit for IBM WebSphere, and within the open source community, where sforce-based projects are increasingly taking shape.
Sforce 5.0 also continues support for the recently announced sforce Telephony API (STAPI), designed to let customers and partners integrate Salesforce.com and Supportforce with leading communications platforms, including those from Cisco, Genesys, Avaya, Alcatel and Aspect. STAPI combines two of the most important trends in information technology — Web services and Voice over IP — to allow companies to build on-demand systems that include all of the traditional call center features, including screen pops, outbound calling and rules-based call routing. The STAPI toolkit is available for immediate download at no charge at http://sforce.com. STAPI users join the growing sforce community, which now includes more than 3,000 developers, 750 enterprises and 100 ISVs who customize, integrate and extend Salesforce.com through sforce in order to create custom CRM solutions.
"With Winter '05 we've reached a tipping point for on-demand," said Marc Benioff, chairman and CEO of salesforce.com. "The combination of our world-class on-demand applications, toolkit and platform, creates unlimited possibilities. Now, any application can be built and customized on demand."
"Salesforce.com is one of the world's fastest growing public software company and a pioneer of on demand computing," said Sheryl Kingstone of The Yankee Group. "With the rapid evolution of on-demand architectures, customers can now go to the next level of building and deploying their own customized on-demand applications without programming."
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .